Sylvie Fountaine
Arlington
Summary
Sincere and compassionate individual with expanding foundation in psychological principles and theory. Possesses understanding of human behavior and effective communication skills, including active listening and empathy. Capable of making meaningful impact by applying psychological knowledge to support and improve mental health outcomes.
Overview
5
5
years of professional experience
Work History
Coffee Shop Cashier
Northside Social Falls Church
05.2024 - 08.2024
- Contributed to positive teamwork dynamics through clear communication with colleagues and proactive problem-solving strategies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided fresh coffee, drinks, tea, and pastries to customers.
Ropes Course Instructor
Climb Upton
04.2023 - 08.2023
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Provided empathy and encouragement during challenging course elements.
- Increased participant confidence and skill levels through effective coaching techniques during challenging course elements.
- Enhanced participant safety by conducting thorough equipment inspections and maintaining up-to-date knowledge of industry standards.
Head Lifeguard
Smith Mountain Lake State Park
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on water safety and risk management protocols.
- Enhanced swimmer safety by enforcing lake rules and regulations consistently.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Maintained high standards of cleanliness throughout the facility and bathrooms.
- Created shift schedules.
Lifeguard
Smith Mountain Lake State Park
07.2021 - 08.2021
- Conveyed and enforced safety precautions.
- Assisted in emergencies to include trauma to the head, bee stings, cuts/scrapes, unresponsive individual.
- Assisted in concessions as needed.
- Maintained cleanliness and supplies in facilities and restrooms.
- Attentively monitored swimmers to identify distress.
Boat Rental Service Rep.
Mitchell’s Point Marina and Boat Rental
06.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Fielded calls from prospective boat renters providing availability information, rental policies, and processing credit card payments.
- Provided known lake hazard information and safe boating instructions to boat renters.
- Cleaned boats and prepared them for rental, using a checklist to determine all equipment is present and in good condition.
- Misc duties included: assist with SUP/kayak rentals, pump gas for boats, help in ice cream stand, assist parking and traffic for big events.
Education
Bachelor of Arts - Psychology
Niagara University
05-2027
High School Diploma -
Laurel Springs School
Ojai, CA02.2022
Skills
- Patience and empathy
- Reliability and punctuality
- Organization
- Proactive
- Communicates clearly
- Detail oriented
- Self-reflection
Timeline
Coffee Shop Cashier
Northside Social Falls Church
05.2024 - 08.2024
Ropes Course Instructor
Climb Upton
04.2023 - 08.2023
Head Lifeguard
Smith Mountain Lake State Park
05.2022 - 08.2022
Lifeguard
Smith Mountain Lake State Park
07.2021 - 08.2021
Boat Rental Service Rep.
Mitchell’s Point Marina and Boat Rental
06.2019 - 08.2021
Bachelor of Arts - Psychology
Niagara University
High School Diploma -
Laurel Springs School
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