Symphoni Wiggins
Carrollton,VA
Summary
Extensive background in HR coordinator affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Psychology Clerk
FBOP
09.2020 - 03.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained confidentiality of sensitive information for 100 or more clients, adhering strictly to privacy policies.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Accounts Payable Specialist
Faneuil, Inc.
12.2017 - 09.2019
- The accounts payable specialist position responsibilities include supporting the growth and operation of our business by processing and reviewing invoices for payment as well as printing checks
- Ensure timely payments of vendor invoices and expense vouchers
- Provide accounting review and approval in ExpenseWatch
- Process employee expense reports to import into Great Plains from ExpenseWatch
- Create invoices in ExpenseWatch for invoices with Purchase Orders
- File and maintain accurate vendor payment information
- Support and participate in special projects as assigned
- Maintain MS Excel spreadsheets for vendor tracking
- Pick up and distribute mail
HR Generalist/Recruiter
General Dynamics NASSCO
05.2017 - 08.2017
- Oversee all activities relating to employees in the following areas: policies and procedures, immigration, employee activities and employee performance
- Provide leadership and guidance for organizational-wide impact on: culture, performance management, labor relations, compensation, talent acquisition, policy design and overall enforcement of Company values, policies and procedures
- In the first 90 days, met and exceeded manning quotas by consistently and quickly recruiting qualified candidates, including 250 new employees
- Introduced strategic recruiting processes, which resulted in a reduction of time-to-fill from 90 to less than 30 days
- Built a quality relationship with the internal customers and external recruitment agencies
- Created performance criteria that the temporary labor vendors are expected to meet
- Provided leadership in implementing the compensation/job analysis plan
Recruiter
Integrity Staffing
08.2016 - 05.2017
- Provide professional level support in the full life-cycle (sourcing, screening, qualifying, selecting and hiring) of highly-qualified personnel
- Partner with hiring managers, recruit and evaluate external, internal, resource labor candidates, and secure/analyze compensation data determined for job offers, promotions and internal transfers
- Maintain recruitment strategy for attracting and selecting candidates
- Coordinate recruitment, sourcing and on-boarding activities
- Attend/participate in recruitment fairs, job events and local career fairs
- Develop strategic relationships with local job networks
- Manage new hire process
- Responsible for extending job offers, scheduling and conducting interviews, making travel arrangements, and overseeing employees throughout the new hire process
Human Resources Coordinator/Recruiter
Faneuil Inc.
10.2014 - 08.2016
- Carried out all of the day-to-day activities including human resources process management, recruitment selection, compensation, employee relations, benefits, and employee relations
- Constantly recruiting by building and expanding the Faneuil brand in the community and network
- Provide main point of HR contact for all employees in the call center
- Sources, screens, and evaluated candidate applications/resumes for qualifications
- Offers position to candidate, prepares offer letters and completes employee on-boarding
- Conducts orientation sessions and explains benefits enrollment for new employees
- Assists operations management with HR policy adherence, disciplinary actions and documentation
- Conducts investigations regarding HR policy violations and appeals
- Utilizes HRIS including Applicant Tracking System, Payroll and Time and Attendance software
- Ensures up-to-date maintenance of employee records in accordance with legal requirements and corporate policies
- Keeps up-to-date with any changes in related legislation
- Additional duties and responsibilities as needed
Team Leader/WAHBE, DVP, and DVP-HR Liaison
Faneuil Inc.
01.2014 - 10.2014
- Responsible for assisting supervisors with overseeing the daily activities of the WAHBE/DVP Call Center and for helping supervisors meet or exceed the personal performance measures established for this operational team/work unit
- The unit is responsible for performing the following functions; processing of customer calls, account maintenance, records maintenance customer service and complaint/problem resolution
- Supported the Human Resources department, which included testing candidates via ProveIt, and DVP testing
- Assisted with contacting applicants to schedule interview appointments
- Scanned the appropriate documents for payroll and benefits processing
- On boarded new hires into UltiPro, approved time during payroll processing
- Acted as HR Liaison while training at the Dominion facility in Norfolk, VA
Customer Advocate Specialist/HR Administrative Assistant
City of Hampton 311 Citizen Contact Center
11.2001 - 08.2013
- Responsible for developing trusting and life-changing relationships with various clients assigned me
- Connected with project management teams as well as development teams
- I was the liaison between customers, the Support team and other internal business units to provide timely and successful delivery according to the customer’s needs
Education
BA - Business Administration, Management
St. Leo University
St. Leo, FloridaHigh School Diploma - General Studies
Bethel High School
Hampton06.1999
Skills
- HR Department Startup
- Employment Law FMLA/ADA/EEO/WC
- Mediation & Advocacy
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Relations
- Alternative Dispute Resolution (ADR)
- Benefits Administration
- Orientation & On-Boarding
- HRIS
- Performance Management
- Confidentiality
- Attention to detail
- Time management
- Problem-solving
- Administrative support
Certification
Commonwealth of Virginia Notary, 2011
Hr Skills
- HR Department Startup
- Employment Law FMLA/ADA/EEO/WC
- Mediation & Advocacy
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Relations
- Alternative Dispute Resolution (ADR)
- Benefits Administration
- Orientation & On-Boarding
- HRIS
- Performance Management
Professional Development
Compensation and benefits, Employee and labor relations, Leaves of absence, Workers' compensation, Workplace safety/security, HRIS applications: UltiPro, Kronos, CostPoint, Laserfische, PeopleSoft, Expense Watch, Great Plains, Temporary Rate Manager (TRM), MS Office (Word, Excel, PowerPoint, Access, Outlook), Citizens Codes Academy, Strengthening Your People Skills in the Workplace, How to Deliver Exceptional Customer Service, Hampton’s Diversity College, Hampton LEADS, Managing Emotions In the Workplace, Crisis Intervention, Conflict Resolution, Outstanding Leadership in a Service Culture, Exceeding Customer Expectations, Essential Skills for First Time Managers, Assertive Communication Skills for Professionals, Criticism and Discipline for Managers, National Incident Management Systems
Awards
- Delightful Dollar
- 2005
- 2008
- 2009
- 2011
- Achievement Award, 2004
Timeline
Psychology Clerk
FBOP
09.2020 - 03.2025
Accounts Payable Specialist
Faneuil, Inc.
12.2017 - 09.2019
HR Generalist/Recruiter
General Dynamics NASSCO
05.2017 - 08.2017
Recruiter
Integrity Staffing
08.2016 - 05.2017
Human Resources Coordinator/Recruiter
Faneuil Inc.
10.2014 - 08.2016
Team Leader/WAHBE, DVP, and DVP-HR Liaison
Faneuil Inc.
01.2014 - 10.2014
Customer Advocate Specialist/HR Administrative Assistant
City of Hampton 311 Citizen Contact Center
11.2001 - 08.2013
BA - Business Administration, Management
St. Leo University
High School Diploma - General Studies
Bethel High School
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