Tabitha P. Simpson
Fredericksburg
Overview
24
24
years of professional experience
Work History
Counter Manager
Johnstone Supply
05.2024 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to Type counter.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Collaborated with team members to improve overall store performance and achieve targets.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Conducted regular staff training sessions for product knowledge and sales techniques.
Purchasing Agent
The Marine Corps Association
10.2020 - 05.2024
- Maintaining inventory levels, based on yearly sales
- Forecasting item sales quarterly
- Handling all damaged items, along with shipping and receiving claims
- Continuing relationships with vendors and wholesalers
- Retaining new vendors and obtaining competitive pricing for new items
Inside Sales Representative
Trane Supply
01.2013 - 09.2020
- Identify and process HVAC parts and equipment orders and supplies for local HVAC contractors via internet, phone, fax, and over the counter
- Provide customer technical support and address concerns, questions, and complaints
- Advise customers of training classes, events, and new or changing products
- Review and process returns and warranty claims
- Assist with branch inventory
- Schedule incoming and outgoing freight and shipments
- Perform administrative duties as needed
Office Manager
Southern Air, Inc.
07.2008 - 12.2012
- Primary point of contact for customers and technicians
- Provided company information to customers and vendors
- Generated purchase orders for staff, HVAC equipment, and parts
- Verified and approved incoming and outgoing invoices for payment, warranty, and discrepancies
- Wrote and submitted bids and proposals for commercial clients
- Scheduled installations, repairs, service calls, and service repairs for company vehicles
- Maintained office maintenance and supplies
- Reviewed and verified payroll and service work orders weekly to ensure proper labor and materials were billed
- Maintained and updated filing, inventory, reports, and database systems
Customer Service/Counter Sales
RE Michael, Co.
07.2003 - 07.2008
- Placed orders for parts and equipment for local HVAC contractors
- Provided technical support to customers
- Reviewed and approved returns and warranty claims
- Processed customer account credits
- Handled customer concerns and complaints efficiently
- Verified and reported daily business transactions and branch inventory to corporate office
- Scheduled incoming and outgoing freight shipments with vendors
- Set up, scheduled, and assisted in training for employees and customers
Customer Service/Counter Sales
East Coast Metal Distributors, Inc.
04.2001 - 07.2003
- Provided customer support and technical assistance
- Processed customer account payments
- Placed orders for HVAC parts and equipment for local contractors
- Scheduled deliveries and incoming and outgoing freight
- Verified and submitted warranty claims for customer and vendor accounts
Education
High school or equivalent -
Stafford Senior High School
Stafford, VA01.1998
Skills
- Microsoft Office
- Oracle
- TPS
- Retail net
- Falcon Warranty
- Xref Training
- Trane Compressor Cross Reference Training
- Counter Point Purchasing
- Matrix
Timeline
Counter Manager
Johnstone Supply
05.2024 - Current
Purchasing Agent
The Marine Corps Association
10.2020 - 05.2024
Inside Sales Representative
Trane Supply
01.2013 - 09.2020
Office Manager
Southern Air, Inc.
07.2008 - 12.2012
Customer Service/Counter Sales
RE Michael, Co.
07.2003 - 07.2008
Customer Service/Counter Sales
East Coast Metal Distributors, Inc.
04.2001 - 07.2003
High school or equivalent -
Stafford Senior High School
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