Tabitha Rascoe

System Administrator

US Navy

Norfolk

03.2009 - Current

Created detailed reports on system usage, performance metrics and other related data points.
Monitored system performance, analyzed problems and provided solutions to technical issues.
Implemented backup procedures to protect data from loss or corruption.
Performed data entry tasks, including updating customer information in databases.
Installed, configured and maintained computer hardware and software systems.
Scanned networks with vulnerability assessment tools to identify security holes.
Completed frequent checks on user logins, file permissions and other data issues.
Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Analyzed user requirements and designed program solutions.
Implemented new software applications in accordance with established protocols.
Compiled reports based on user feedback regarding software performance.
Provided technical support for end-users experiencing difficulty with software programs.
Developed strong relationships with vendors providing goods or services to the organization.
Maintained confidentiality of sensitive information at all times.
Configured and maintained system hardware, software and network components.
Maintained inventory of hardware assets including servers, laptops, desktops.
Deployed operating systems upgrades and security patching in accordance with IT policies.
Monitored system performance to ensure optimal operations and identified potential issues.
Created user accounts and managed access rights for users.
Performed regular backups of critical data and documents.
Set up, optimized, and managed network equipment.
Provided technical support and training to users, improving system understanding and reducing support requests.
Diagnosed, troubleshot and resolved hardware and system problems.
Installed security software to protect networks.
Analyzed large datasets to identify trends, patterns and correlations for business insights.
Translated raw data into meaningful information using statistical techniques.
Provided data-driven solutions to support decision making.
Leveraged SQL queries to extract, transform and load data into databases.
Developed dashboards with Tableau to monitor key performance indicators.
Generated reports and obtained data to develop analytics on key performance and operational metrics.
Assessed the effectiveness and accuracy of new data sources and data gathering techniques.
Prepared detailed reports by collecting, analyzing, and summarizing information and trends.