Tahira Khorram
IT Analyst/Technician
Herndon,VA
Summary
IT Analyst and Support Specialist with 5+ years of experience delivering Tier 1/2 technical support, Microsoft 365 and SharePoint administration, and remote troubleshooting in enterprise environments. Skilled in Windows 11, macOS, ServiceNow, and Git version control. Familiar with cybersecurity principles (NIST, ISO 27001) and endpoint protection practices. Adept at scripting basic automation in PowerShell and creating technical documentation for training and onboarding. Certified in CCNA, AWS, Microsoft IT Support, Google IT Support and CompTIA Security+.
Overview
6
6
years of professional experience
Work History
IT Security Analyst
INOV
Lisbon, Portugal
12.2022 - 12.2024
- Conducted research on intrusion detection systems and consulted teams on cybersecurity best practices.
- Developed and delivered security awareness training for 50+ users, reducing incidents by 15%.
- Reviewed tools for compliance with ISO 27001 standards and security controls.
- Maintained internal documentation to support secure IT operations and onboarding efforts.
IT Support Specialist
ADRAS
Hybrid
08.2019 - 12.2022
- Delivered Tier 1/2 support to over 200 users, resolving issues across Microsoft 365, SharePoint, Windows 11, and desktop applications.
- Administered SharePoint permissions, maintained libraries/lists, and supported workflows via Power Automate.
- Used ServiceNow for ticketing under ITIL-aligned workflows and provided remote support.
- Managed user provisioning through Active Directory and configured basic Intune BYOD settings.
- Contributed to cybersecurity compliance by enforcing MFA, patching endpoints, and reporting incidents.
Customer Support Consultant
Onelifefitness
Ashburn, Virginia
08.2024 - Current
- Resolved customer-facing issues with empathy and efficiency, achieving 95% first-contact resolution.
- Partnered with technical staff to escalate and resolve system-level issues.
- Applied strong communication skills to support a diverse user base across multiple channels.
Education
Master of Science - Computer Science
Selcuk University
Turkey 05.2001 -
Bachelor of Science - Computer Science
Kabul University
Kabul 05.2001 -
Skills
Technical Support: Tier 1/2 Support, Windows 10/11, macOS, Microsoft 365, Remote Troubleshooting
Cybersecurity: Basic Security Protocols, Malware Response, Endpoint Compliance, NIST Framework
SharePoint: Site Administration, Lists/Libraries, Permissions, Workflows, Power Automate
Scripting & Automation: PowerShell, Python (Basic), Task Automation
Version Control: Git, Branching & Merging, Repo Management
IT Tools: ServiceNow, BeyondTrust, Zendesk (related experience), Knowledge Base Documentation
Networking Basics: TCP/IP, DNS, DHCP, VPN, LAN/WAN, Active Directory, Intune
Soft Skills: Communication, Problem Solving, Multitasking, Team Collaboration
Timeline
Customer Support Consultant
Onelifefitness
08.2024 - Current
IT Security Analyst
INOV
12.2022 - 12.2024
IT Support Specialist
ADRAS
08.2019 - 12.2022
Master of Science - Computer Science
Selcuk University
05.2001 -
Bachelor of Science - Computer Science
Kabul University
05.2001 -