IT Analyst and Support Specialist with 5+ years of experience delivering Tier 1/2 technical support, Microsoft 365 and SharePoint administration, and remote troubleshooting in enterprise environments. Skilled in Windows 11, macOS, ServiceNow, and Git version control. Familiar with cybersecurity principles (NIST, ISO 27001) and endpoint protection practices. Adept at scripting basic automation in PowerShell and creating technical documentation for training and onboarding. Certified in CCNA, AWS, Microsoft IT Support, Google IT Support and CompTIA Security+.
Technical Support: Tier 1/2 Support, Windows 10/11, macOS, Microsoft 365, Remote Troubleshooting