Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahira Khorram

IT Analyst/Technician
Herndon,VA

Summary

IT Analyst and Support Specialist with 5+ years of experience delivering Tier 1/2 technical support, Microsoft 365 and SharePoint administration, and remote troubleshooting in enterprise environments. Skilled in Windows 11, macOS, ServiceNow, and Git version control. Familiar with cybersecurity principles (NIST, ISO 27001) and endpoint protection practices. Adept at scripting basic automation in PowerShell and creating technical documentation for training and onboarding. Certified in CCNA, AWS, Microsoft IT Support, Google IT Support and CompTIA Security+.

Overview

6
6
years of professional experience

Work History

IT Security Analyst

INOV
Lisbon, Portugal
12.2022 - 12.2024
  • Conducted research on intrusion detection systems and consulted teams on cybersecurity best practices.
  • Developed and delivered security awareness training for 50+ users, reducing incidents by 15%.
  • Reviewed tools for compliance with ISO 27001 standards and security controls.
  • Maintained internal documentation to support secure IT operations and onboarding efforts.

IT Support Specialist

ADRAS
Hybrid
08.2019 - 12.2022
  • Delivered Tier 1/2 support to over 200 users, resolving issues across Microsoft 365, SharePoint, Windows 11, and desktop applications.
  • Administered SharePoint permissions, maintained libraries/lists, and supported workflows via Power Automate.
  • Used ServiceNow for ticketing under ITIL-aligned workflows and provided remote support.
  • Managed user provisioning through Active Directory and configured basic Intune BYOD settings.
  • Contributed to cybersecurity compliance by enforcing MFA, patching endpoints, and reporting incidents.

Customer Support Consultant

Onelifefitness
Ashburn, Virginia
08.2024 - Current
  • Resolved customer-facing issues with empathy and efficiency, achieving 95% first-contact resolution.
  • Partnered with technical staff to escalate and resolve system-level issues.
  • Applied strong communication skills to support a diverse user base across multiple channels.

Education

Master of Science - Computer Science

Selcuk University
Turkey
05.2001 -

Bachelor of Science - Computer Science

Kabul University
Kabul
05.2001 -

Skills

Technical Support: Tier 1/2 Support, Windows 10/11, macOS, Microsoft 365, Remote Troubleshooting

Timeline

Customer Support Consultant

Onelifefitness
08.2024 - Current

IT Security Analyst

INOV
12.2022 - 12.2024

IT Support Specialist

ADRAS
08.2019 - 12.2022

Master of Science - Computer Science

Selcuk University
05.2001 -

Bachelor of Science - Computer Science

Kabul University
05.2001 -
Tahira KhorramIT Analyst/Technician