Open To Work
Tairet Paulino
Colonial Heights
Work Preference
Summary
Results-oriented Operations and Customer Service Manager with a strong focus on logistics and supply chain efficiency. Expert in managing daily purchasing operations, ensuring accurate order tracking, and resolving issues proactively. Skilled in enhancing team workflows and communication, driving improvements in service delivery and customer retention.
Overview
10
10
years of professional experience
Work History
Purchasing Specialist
1StopBedrooms
01.2023 - 01.2026
- Managed the end-to-end purchasing process by placing and tracking purchase orders with manufacturers and vendors.
- Managed purchasing operations for 300+ orders per day in a fast-paced environment.
- Verified pricing accuracy, freight terms, purchase order details, and shipping information, ensuring timely and accurate deliveries.
- Maintained communication with manufacturers on order status, shipment updates, and backordered items, facilitating proactive issue resolution.
- Coordinated logistics and vendor communications, supporting seamless order fulfillment and optimizing inventory operations.
- Reviewed and reconciled invoices to confirm billing accuracy and efficiently resolve discrepancies.
- Ensured all purchasing documentation and records were accurate, organized, and up to date.
Care Administrator
Public Partnerships
01.2020 - 01.2024
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and guidelines.
- Coordinated schedules to ensure compliance with care standards.
- Documented client progress and health status changes to inform care plans and improve outcomes.
- Cultivated strong relationships with clients and families to enhance support and communication.
- Maintained a clean and well-organized environment for client happiness and safety.
- Managed billing and reduced errors by 85%.
Customer Service Manager
1StopBedrooms
01.2018 - 01.2023
- Led a team of 10 representatives in a fast-paced, high-volume customer service environment.
- Resolved escalated customer concerns professionally and efficiently, ensuring positive outcomes.
- Focused on maintaining service quality and improving customer retention strategies.
- Used Zendesk daily to manage support tickets, improve response times, and enhance customer satisfaction.
- Managed customer email communications and handled injury-related claims, investigating issues to ensure timely resolutions.
- Enhanced workflows and team training to improve overall productivity and service delivery.
Office Lead
Spirit Delivery and Distribution
01.2016 - 01.2018
- Coordinated logistics operations, enhancing supply chain efficiency.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Coordinated inbound and outbound shipments to ensure timely delivery of products.
- Oversaw dispatching and logistics coordination.
- Managed inventory levels and ensured accurate stock records.
- Collaborated with vendors to optimize transportation and shipping schedules.
- Developed relationships with vendors, carriers, and customers, facilitating efficient shipping of goods.
Education
High School Diploma -
Mills Godwin High School
Richmond, VA05-2014
Skills
- Purchasing and Procurement
- Vendor Management
- Logistics & Supply Chain Management
- Supply chain coordination
- Order management
- Invoice reconciliation
- Order tracking
- Procurement software proficiency
- Microsoft Excel
- Salesforce CRM
- Magento
- Logistics coordination
- Team Leadership
- Problem-solving
- Team collaboration
- Conflict resolution
- Customer management
- Appointment scheduling
- Pricing integrity
- Vendor management
Languages
Spanish
Limited
Timeline
Purchasing Specialist
1StopBedrooms
01.2023 - 01.2026
Care Administrator
Public Partnerships
01.2020 - 01.2024
Customer Service Manager
1StopBedrooms
01.2018 - 01.2023
Office Lead
Spirit Delivery and Distribution
01.2016 - 01.2018
High School Diploma -
Mills Godwin High School