Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tajalla Rafeq

Lorton

Summary

Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician Trainee

Safeway
01.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Assisted with filling of over 100 prescriptions daily.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Completed insurance forms and billed insurance companies.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.

Cashier

Safeway
05.2022 - 12.2022
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.

Crew Member

Dairy Queen Grill & Chill
01.2021 - 08.2021
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Presented orders to guests within anticipated service times.
  • Restocked supplies, removed trash and cleaned areas.

Education

High School Diploma -

South County High School
Lorton, VA
06.2022

Skills

  • Cash Handling
  • Customer Service
  • POS Systems
  • Merchandise Packaging
  • Insurance Billing
  • Inventory Organization

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Pharmacy Technician Trainee

Safeway
01.2023 - Current

Cashier

Safeway
05.2022 - 12.2022

Crew Member

Dairy Queen Grill & Chill
01.2021 - 08.2021

High School Diploma -

South County High School

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Tajalla Rafeq