Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajon Bassett

Richmond

Summary

Great customer service professional with extensive experience at Wawa. I'm excelling in cash handling and proven ability to enhance customer engagement through active listening and problem-solving skills. Recognized for training new hires and maintaining high standards of service, ensuring customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Wawa
Richmond
06.2023 - Current
  • Responded to customer inquiries via phone, email and chat.
  • Provided product recommendations based on customer needs.
  • Handled cash register operations accurately during peak times.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Greeted customers and identified their needs.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Kept work area neat, clean, and well-stocked at all times.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Maintained knowledge of current sales promotions and new product releases.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Adhered to safety guidelines while operating kitchen equipment such as slicers and ovens.
  • Assisted in training new employees in proper sandwich-making techniques.
  • Stocked refrigerators with ingredients necessary for sandwich preparation.
  • Followed company recipes when preparing sandwiches and other food items.

Cart Attendant

Target
Richmond
10.2022 - 12.2022
  • Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
  • Greeted customers and answered questions about merchandise, services, and store policies.
  • Performed bagging operations for purchases according to company standards.
  • Assisted customers with loading purchases into their vehicles.
  • Operated cash register to process customer payments accurately and efficiently.
  • Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.
  • Kept entrances clean of debris or clutter and cleaned up spills throughout store.
  • Cleaned parking lots and sidewalks by picking up litter, removing snow, and treating ice to keep areas safe for customers.
  • Organized carts in bay after returning from parking lot.
  • Facilitated the smooth flow of carts during peak times to avoid congestion.

Deli Clerk

SUBWAY®Restaurants
Richmond
05.2022 - 09.2022
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Prepared all food orders according to customer specifications.
  • Adhered to health and safety standards while preparing food.
  • Operated cash register accurately and efficiently for customer transactions.
  • Greeted customers in a friendly and professional manner.
  • Assisted customers with selecting products from the deli case or menu board.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Stocked shelves with fresh items daily.
  • Maintained cleanliness of the deli area and equipment.

Cashier

Cookout
Richmond
10.2021 - 03.2022
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

High School Diploma -

Varina High School
Henrico, VA
06-2023

Skills

  • Customer engagement
  • Cash handling
  • Inventory management
  • Product knowledge
  • Sales promotions
  • Customer relationship management
  • Problem solving
  • Team training
  • Active listening
  • Attention to detail

Timeline

Customer Service Associate

Wawa
06.2023 - Current

Cart Attendant

Target
10.2022 - 12.2022

Deli Clerk

SUBWAY®Restaurants
05.2022 - 09.2022

Cashier

Cookout
10.2021 - 03.2022

High School Diploma -

Varina High School

Similar Profiles

CREATE PROFILE
Tajon Bassett