TaKayla Wilbourn
Hopewell
Summary
Developed exceptional organizational and multitasking skills in fast-paced office environment. Demonstrated ability to manage schedules, handle administrative tasks, and provide excellent customer service. Seeking to transition into new field where these skills can be effectively utilized to contribute to team success.
Overview
3
3
years of professional experience
Work History
Desk Assistant
Richard Bland College of William & Mary
08.2024 - Current
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Server
Soul Rebel
03.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Brand Ambassador
American Eagle Outfitters
08.2023 - 05.2024
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Tropical Smoothie Cafe
12.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Psychology
Richard Bland College
Petersburg, VA04.2025
High School Diploma -
Prince George Highschool
Prince George06-2023
Skills
- Organizational skills
- Management
- Merchandising
- Cash Handling
- Customer service
- Leadership
- Retail management
- Cashiering
- Guest services
- Retail Sales
- Communication skills
- Stocking
Timeline
Desk Assistant
Richard Bland College of William & Mary
08.2024 - Current
Server
Soul Rebel
03.2024 - 09.2024
Brand Ambassador
American Eagle Outfitters
08.2023 - 05.2024
Crew Member
Tropical Smoothie Cafe
12.2021 - 06.2022
Psychology
Richard Bland College
High School Diploma -
Prince George Highschool
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