Takeyha Thompson-Green

• Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
• Team contributor to opening up DBA5 Delivery Station
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality, and safety.
• Monitor status of counts and problem-solve queues.
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective workstations daily.
• Stand-in for Area Manager

• Ensuring customer promise is met each day by meeting package rates.
• Knowledgeable in all AMZL network software and technologies.
• Communicating between shift assistant managers to monitor all process path changes between all tier 1 associates.
• Problem-solving damaged or spilled packages and ensuring they are properly packaged.
• Assisting area manager and shift assistant in quality standards and scan compliance.
• Partnering with area manager and station’s learning coordinator, to train and develop groups of 15 new hire associates.
• Proficiency in linking up ring scanners and Avery scanners to TC-55 devices, to reduce tier 1 barriers and issues in their process path.
• Monitoring the growth and rates of new hire associates, by training them on proper standard work processes and improving their efficiency.
• Understanding workflow and daily station metric goals.
• Perform auditing for network standard work practices in the stow and pick 2 buffer process paths.

Enhanced customer satisfaction by ensuring timely and accurate sorting of parcels for on-time delivery.

• Assisted in reducing package damage through proper handling techniques and adherence to company guidelines.
• Helped process over 80K packages while assisting during peak season.
• Stacked items according to weights, sizes, types, and picking priorities.
• Worked collaboratively with colleagues in a fast-paced environment to meet tight deadlines for sorting.

• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
• Enhanced customer satisfaction by taking accurate and timely phone orders for takeout/delivery.
• Memorized item details including appetizers, menus, and beverages to respond to customer inquiries.
• Upheld High sanitation and safety standards while delivering and serving food.
• Provided top superior customer service by greeting guests promptly, sharing daily specials, and collecting group food/drink orders.

• Improved medical inventory accuracy by implementing an efficient tracking system
• Sent on a temporary duty station to assist in bringing Hohenfels Medical Supply up to standard
• Conducted regular audits of medical stock levels, identifying discrepancies and resolving issues promptly.
• Ensured efficient distribution processes for pharmaceuticals by working closely with pharmacy staff and adhering to strict guidelines governing drug dispensation.
• Helped pharmacy department prepare medication for Ansbach base deployment in 2012.
• Collaborated with clinical staff weekly to identify necessary resources and ensure their availability for successful patient care.