Takima Thomas
Norfolk
Summary
Seeking Re-entry Advisor with over 5 years of experience in customer service, critical thinking, and relationship building. Proven track record in enhancing communication skills and fostering positive client interactions across diverse roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Norfolk, VA
09.2022 - 03.2023
- Monitored parking facilities to ensure seamless operations and enhance security measures, contributing to a safe environment for patrons
- Managed parking operations efficiently, facilitating smooth facility management and improving patron safety through vigilant monitoring
- Fostered positive customer relationships by providing empathetic assistance and addressing diverse patron needs with patience and understanding.
- Used Customer service, written, and oral skills to build rapport with customers when assisting customers.
Customer Service and Sales Representative
AT&T
09.2020 - 06.2021
- Resolved customer complaints and complex billing issues in a remote call- center environment.
- Collaborated with team members and implemented effective solutions, ensuring high levels of customer satisfaction and maintaining positive client relationships.
- Consistently surpassed sales targets, contributing to the overall success of the team and enhancing customer satisfaction.
- Developed a new lead conversion strategy that significantly increased the number of contracted accounts.
- Used Microsoft Office Word, Excel, Outlook and other tools to perform job duties.
Customer Service and Sales Representative
Comcast
10.2015 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Used oral and written communication skills to build rapport with customers.
Education
Bachelor's - Organizational Management
Ashford University
04.2015
High School Diploma - General Education
Granby High School
Norfolk, VA05.2008
Skills
- Interpersonal Communication
- Flexibility
- Results-oriented
- Oral Communication
- Written Communication Skills
Computer Skills
- Customer Service
- Microsoft Office, Word, Excel, and Outlook
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Certification
Remote Online Notary Public ( Pandadoc)
June- 2024 - Present
Remote Online Notary Public ( EnotaryLog LLC)
August 2023- February 2024
Search Engine Evaluator (Welocalize)
December 2021-September 2022
Web Advisor ( Endurance International Group)
December 2019 - September 2020
Timeline
Customer Service Representative
City of Norfolk, VA
09.2022 - 03.2023
Customer Service and Sales Representative
AT&T
09.2020 - 06.2021
Customer Service and Sales Representative
Comcast
10.2015 - 12.2019
High School Diploma - General Education
Granby High School
Bachelor's - Organizational Management
Ashford University
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