Takoia Williams
Mini Storage Box
Virginia Beach
2
years of professional experience
Dynamic customer service representative skilled in problem resolution, active listening, and critical thinking. Proven ability to handle high-stress situations and enhance customer satisfaction through empathetic communication.
Work History
Customer Service Representative
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
1 Month- Trained new employees on customer service protocols and best practices.
- Implemented feedback mechanisms to gather customer insights for service improvement.
- Utilized point-of-sale systems to streamline checkout processes and improve transaction speed.
- Monitored stock levels and coordinated with inventory management for timely restocking.
Retail Sales Associate
3 Months- Assisted customers in product selection, enhancing shopping experience and building rapport.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction levels.
- Maintained visual merchandising standards, contributing to an appealing store environment.
Customer Service Representative
3 Months- Resolved customer inquiries through effective communication and active listening techniques.
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to maintain store organization and cleanliness standards.
Eligibility Specialist
2 Months- Reviewed and processed applications to ensure compliance with regulations.
- Assisted clients in determining eligibility for benefits and services.
- Communicated effectively with clients to gather necessary documentation and information.
- Maintained accurate records of client interactions and eligibility determinations.
Laborer
3 Months- Operated various hand tools and machinery to complete assigned tasks efficiently.
- Collaborated with team members to meet daily production goals and deadlines.
- Followed safety protocols consistently while performing physical labor tasks.
- Assisted in maintaining clean and organized workspaces to ensure safety standards.
Teller
5 Months- Processed customer transactions accurately and efficiently using PNC Bank's point-of-sale systems.
- Assisted customers with account inquiries, resolving issues to enhance satisfaction and loyalty.
- Maintained cash drawer integrity, adhering to bank policies for handling and balancing cash.
- Promoted bank products and services, identifying customer needs to drive sales opportunities.
Education
High School Diploma
Associate in Technology - Information Technology
Skills
Customer service
Call center experience
Call center operations
Database management
Active listening
Customer relations
Call center expertise
Call center management
Time management
Critical thinking
Timeline
Customer Service Representative
Mini Storage Box
06.2026 - 06.2026Read More
Customer Service Representative
Life Protect 24/7
03.2026 - 04.2026Read More
Retail Sales Associate
Macys Department Store
09.2025 - 12.2025Read More
Customer Service Representative
At Home
05.2025 - 08.2025Read More
Eligibility Specialist
TEKsystems
09.2024 - 11.2024Read More
Laborer
Hrcp
06.2024 - 09.2024Read More
Teller
PNC Bank
01.2024 - 06.2024Read More
Bayside Highschool
High School Diploma
Read More
Centura College
Associate in Technology from Information Technology
Read More