Talen Roberts
Buena Vista
Summary
Dynamic professional with a strong background in retail management. Skilled in money handling, employee scheduling, and training staff to ensure efficient operations and elevated customer experiences. Committed to driving performance and achieving sales targets.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunham Sports
Lexington, VA
04.2026 - Current
- Assisted in daily operations to enhance team efficiency and customer satisfaction.
- Created weekly staff schedules to maximize coverage, maintain productivity, and support customer service goals.
- Supported inventory management processes, maintaining accurate stock levels and organization.
- Monitored sales performance metrics to identify trends and opportunities for improvement.
- Executed visual merchandising strategies to promote product visibility and sales.
- Assisted with onboarding and training new employees, ensuring compliance with company policies and customer service standards.
- Managed opening and closing store operations, including cash handling, register balancing, bank deposits, and daily financial accountability.
Key Team Leader
Dunham's Sports
Lexington, VA
08.2025 - 04.2026
- Led team in achieving daily sales targets and enhancing customer service.
- Trained new staff on product knowledge and operational procedures.
- Served as a key holder responsible for opening and closing procedures, cash handling, bank deposits, and store security.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Digital Team Lead
Walmart
Lexington, VA
08.2024 - 12.2024
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Coordinated schedules to optimize labor allocation based on peak shopping times.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Maintained operational efficiency and customer satisfaction in a fast-paced, high-volume retail environment.
- Adapted quickly to changing priorities and high-demand situations while maintaining productivity and service standards.
- Led associates through high-volume and fast-paced operating periods, maintaining efficiency, productivity, and customer satisfaction while adapting to changing business demands.
D2D Sales
Chipr
Elizabeth City, NC
05.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Built rapport with prospective customers and effectively communicated product benefits and value propositions.
- Developed strong communication, negotiation, and relationship-building skills through daily customer engagement.
- Consistently ranked among the top sales representatives in customer conversions and revenue generation.
Sales Associate
Walmart
Lexington, VA
06.2021 - 05.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular audits and restocking procedures.
- Processed transactions efficiently at point-of-sale systems, ensuring customer satisfaction.
- Trained new associates on store procedures, enhancing team performance and service quality.
Education
Bachelor of Science - Business Administration
Old Dominion University
Norfolk, VA12-2025
High School Diploma -
Parry McCluer High School
Buena Vista, VA05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Task delegation
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
Dunham Sports
04.2026 - Current
Key Team Leader
Dunham's Sports
08.2025 - 04.2026
Digital Team Lead
Walmart
08.2024 - 12.2024
D2D Sales
Chipr
05.2024 - 08.2024
Sales Associate
Walmart
06.2021 - 05.2024
Bachelor of Science - Business Administration
Old Dominion University
High School Diploma -
Parry McCluer High School