Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ta’Leyia Elmore

Lancaster

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at The Tides Inn. Proven ability to engage guests and resolve complaints, enhancing satisfaction scores. Strong cash handling expertise combined with a solid work ethic and empathy, ensuring a positive experience for all patrons. Committed to fostering teamwork and collaboration in fast-paced environments.

Offering proactive and friendly demeanor with strong ability to adapt and learn quickly. Brings foundational understanding of customer service principles and ability to manage guest interactions and resolve issues. Ready to use and develop problem-solving and communication skills.

Overview

3
3
years of professional experience

Work History

Server

The Tides Inn
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Youth Development Professional

Boys & Girls Club
05.2024 - 04.2025
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.

Cashier

Walmart
07.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Guest Service Associate

Compass Entertainment Complex
06.2022 - 07.2022
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.

Education

High School Diploma -

Lancaster High School
Lancaster, VA

BBA -

Old Dominion University
Norfolk, VA
05-2029

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Patience and empathy
  • Listening and comprehension
  • Data entry efficiency

Timeline

Server

The Tides Inn
05.2025 - Current

Youth Development Professional

Boys & Girls Club
05.2024 - 04.2025

Cashier

Walmart
07.2023 - 04.2024

Guest Service Associate

Compass Entertainment Complex
06.2022 - 07.2022

High School Diploma -

Lancaster High School

BBA -

Old Dominion University

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Ta’Leyia Elmore