Taliya Bridges
Richmond
Summary
Compassionate and motivated human services professional with 6+ years of experience supporting individuals through healthcare, community service, customer advocacy, and leadership roles. Currently pursuing a Psychology degree with a concentration in Child Psychology and Familial Structures. Recognized for building trust, de-escalating conflict, mentoring others, and communicating with empathy. Passionate about helping children and families develop healthy, stable environments through coaching, education, and individualized support.
Overview
2026
2026
years of professional experience
Work History
Crew Leader
Habitat for Humanity
01.2025 - 01.2026
- Assisted volunteer teams with various construction and home-building tasks in a safe and efficient manner.
- Supported volunteers in understanding tool safety procedures and construction responsibilities while creating a supportive learning atmosphere.
- Collaborated with site supervisors to develop daily project plans that adhered to construction timelines and quality expectations.
- Performed regular job-site safety inspections to maintain compliance with OSHA and Habitat safety regulations.
- Contributed to hands-on construction work, including framing, drywall installation, painting, flooring, and landscaping.
- Facilitated clear communication among staff, partner families, and volunteers to promote effective operations and community involvement.
- Advocated for Habitat’s mission while fostering teamwork, inclusion, and a culture centered on service.
Customer Service Representative
813 Nutrition
2022 - 2024
- Assisted in creating tailored health and wellness plans to boost customer loyalty and satisfaction.
- Supported brand representation at regional events to enhance awareness and product usage.
- Developed strong client connections through enthusiastic and knowledgeable interactions.
Customer Service Representative
CareFirst BlueCross BlueShield
2021 - 2022
- Supported members facing sensitive healthcare issues while maintaining privacy.
- Addressed complex inquiries with empathy and effective problem-solving techniques, documenting all interactions meticulously.
Customer Service Representative
The Results Companies, LLC
2021 - 2021
- Assisted clients, including Hulu and Xfinity, with billing and subscription inquiries.
- Used Salesforce and CRM tools to maintain customer records and track interactions.
- Achieved daily call targets while upholding quality standards.
Education
Associate Studies - Psychology
Liberty University
07.2026
Skills
- Parent & Family Support
- Therapeutic Mentoring
- Crisis De-escalation
- Child Supervision
- Trauma-Informed Communication
- Documentation & Case Notes
- Community Outreach
- CPR Certified
- HIPAA Compliance
- Microsoft Office & Google Workspace
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Paperwork processing
- Microsoft Office Suite
- Technical support
- Multi-line phone talent
- Assertiveness
- Training development aptitude
- Software CRM system proficiency
- Office equipment proficiency
- De-escalation techniques
- Team development
- Administrative support
Timeline
Crew Leader
Habitat for Humanity
01.2025 - 01.2026
Customer Service Representative
813 Nutrition
2022 - 2024
Customer Service Representative
CareFirst BlueCross BlueShield
2021 - 2022
Customer Service Representative
The Results Companies, LLC
2021 - 2021
Associate Studies - Psychology
Liberty University