Talon Birch
Buena Vista
Summary
I am currently to 19 years old and a student at SVU. As a member of the football team, I hold many traits that excel my performance in many work fields. I take pride in hard work, honesty and kindness. With my diverse work experience, I fit in with many different environments and people; and with this skill I plan to be a good example and create a positive space wherever I am.
Overview
3
3
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
06.2023 - 08.2024
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Organized and executed member-focused events, fostering a sense of community and belonging among participants.
Cashier
JCPenney
04.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Raising Cane's
08.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Master Of Psychology - Psychology
Southern Virginia University
Buena Vista, VASkills
- Customer service
- Relationship building
- Complaint handling
- Payment processing
- Product recommendations
Timeline
Member Experience Specialist
VASA Fitness
06.2023 - 08.2024
Cashier
JCPenney
04.2022 - 10.2022
Cashier
Raising Cane's
08.2021 - 04.2022
Master Of Psychology - Psychology
Southern Virginia University
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