Tamara Ellis
Prince George
Summary
To be employed full time with a company that recognizes a job well done and is responsive to an employee who is proud of her job performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Supervisory Program Specialist
Fort Gregg- Adams
06.2024 - Current
- Gathered, reviewed and evaluated financial data to determine potential and real risk levels.
- Administered department and specific project budgets and tracked expenditures for optimal financial control.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Responsibility for assisting the supervisor in the operation of an assigned CYS program all applicable regulations and standards. Acts as Director in Director's absence. Applies professional knowledge to plan, implement, and supervise a comprehensive program that promotes positive growth and development of children and youth. Ensures facility/outdoor venues maintain appropriate standards for condition and sanitation. Provides program oversight and accountability for the performance of assigned staff and the safety and well being of children and youth DoD, Army and local policies and standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Administrative Assistant
School Age Center
01.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative
Cypa
06.2011 - 09.2023
- Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
- Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
- Experience demonstrating customer service and business communication skills.
- Knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
- Proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
- Serves as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth.
- Plans, coordinates, and conducts activities that meet the physical, social, emotional and cognitive needs for program participants based on the group and individual children and youth.
- Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults.
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements.
- Maintains program participation data and complete daily report.
Coffee Hostess
Starbucks
04.2018 - 10.2019
- Greeted guests with samples and informed them of current promotions and offers.
- Spoke with patrons to ensure satisfaction in quality of coffee and breakfast items, responded to complaints, and engaged in conversation.
- Use the FIFO method to ensure all food is fresh and maintain correct temperatures.
- Defrosted, Dated, Organized all frozen food for retail purposes.
- Answered telephone calls and provided speedy assistance for any and all questions.
- Received payment by cash, check, money order, debit or credit card.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Issued receipts, refunds and all change due to customer.
Customer Service
Lowes
02.2013 - 10.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Experience entering and maintaining information into automated databases.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Managed customer accounts.
- Conducted customer service surveys.
- Resolved customer issues.
- Worked in the inbound call center.
- Assisted customers via live chat.
- Collected and documented orders.
- Responded to inquiries and issues.
Customer Service
Food Lion
02.2013 - 10.2014
- Provide, prompt, accurate, and friendly service to customers.
- Scan customer’s orders and handles the payment transaction.
- Keep register area adequately supplied and clean.
- Operate and handle cash register.
Dietary Aide
South Side Regional
03.2012 - 05.2013
- Prepare meals according to recipes, plan menus and patient diets.
- Provide nutrition education on food items to patients.
- Clear tables and trays, wash dishes, and placed items in storage until needed again.
Cashier
University of Maryland
08.2010 - 09.2011
- Operate and handle cash register.
- Prepared and served fresh food.
- Maintained cleanliness of work area.
Assistant Teacher
Laurel Learning Center
06.2010 - 08.2010
- Supervise children during daily schedule of indoor and outdoor activities, on field trips, outings and special events.
- Plan and conduct activities with children.
- Greet and receive children and parents.
- Models appropriate behaviors and techniques of students.
Education
Degree - Early childhood education
John Tyler
Chester, Virginia04-2026
High school diploma - Early childhood education
Parkdale high school
Riverdale, Maryland06.2009
Skills
- CSR
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Outlook
- Microsoft Office Suite
- Automated databases
- Windows
- Word
- Power Point
- Excel
- Team leadership
- Professional demeanor
- Employee coaching and mentoring
- Multitasking
- Customer service
- Staff training
- Regulatory compliance
- Schedule oversight
- Staff development
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Supervisory Program Specialist
Fort Gregg- Adams
06.2024 - Current
Administrative Assistant
School Age Center
01.2022 - 06.2024
Coffee Hostess
Starbucks
04.2018 - 10.2019
Customer Service
Lowes
02.2013 - 10.2014
Customer Service
Food Lion
02.2013 - 10.2014
Dietary Aide
South Side Regional
03.2012 - 05.2013
Customer Service Representative
Cypa
06.2011 - 09.2023
Cashier
University of Maryland
08.2010 - 09.2011
Assistant Teacher
Laurel Learning Center
06.2010 - 08.2010
Degree - Early childhood education
John Tyler
High school diploma - Early childhood education
Parkdale high school
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