Tamara Ray
Harrisonburg
Summary
Results-driven professional with expertise in route optimization and fleet management. Proven ability to enhance service delivery while ensuring compliance with transportation regulations.
Overview
38
38
years of professional experience
Work History
Driver Manager
10 Roads Express
Harrisonburg
10.2020 - Current
- Coordinated driver schedules to optimize route efficiency and service delivery.
- Collaborated with other departments to align transportation strategies with business goals.
- Tracked driver behavior, timekeeping and attendance.
- Scheduled routes for drivers based on delivery requirements and availability.
- Managed the daily operations of a fleet of drivers and vehicles.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Assisted in resolving customer complaints related to deliveries or other issues.
Dispatcher
Beam Brothers Trucking
Mount Crawford
04.2011 - 06.2016
- Communicated with drivers to provide real-time updates and resolve issues promptly.
- Monitored vehicle locations using GPS tracking systems for timely dispatching.
- Resolved customer inquiries regarding shipment status and delivery timelines efficiently.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
Office Manager
Superior Concrete
Frederick
07.1987 - 09.2010
- Responsible for all facets of day-to-day operations of a 2-plant ready-mix concrete company in the dispatch and billing office.
- Simultaneously performed professional phone contact with existing and new customers, accurately entered data for new concrete mix designs in both administrative computer program and batch plant computer program.
- Processed payroll for bi-weekly payroll service along with tracking of driver incentive program.
- Assisted sales and quality control departments.
Education
High School Diploma -
Turner Ashby High School
Dayton, VA06-1979
Skills
- Route optimization
- Fleet management
- Transportation regulations
- Schedule coordination
- GPS tracking systems
- Customer relationship management
Timeline
Driver Manager
10 Roads Express
10.2020 - Current
Dispatcher
Beam Brothers Trucking
04.2011 - 06.2016
Office Manager
Superior Concrete
07.1987 - 09.2010
High School Diploma -
Turner Ashby High School
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