Tamesha Bailey
Hampton,VA
Summary
Results-driven Operations Assistant with experience supporting daily business operations, coordinating cross-functional departments, maintaining business records, processing invoices, assisting with Medicaid billing, and providing administrative support to executive leadership. Skilled in office management, vendor coordination, HR administration, onboarding, payroll support, and customer service. Recognized for improving office efficiency, maintaining accurate records, and ensuring smooth day-to-day operations in fast-paced environments. Proficient in Microsoft Office Suite, HRIS systems, data management, and regulatory compliance.
Overview
6
6
years of professional experience
Work History
Operations Assistant
United & Empowered Care, Inc.
Hampton, VA
04.2025 - Current
- Coordinate daily business operations with multiple departments to ensure efficient office workflow.
- Support executive leadership by managing operational priorities and administrative projects.
- Maintained over 100 employee records while ensuring accuracy and confidentiality.
- Process weekly accounts payable invoices and monitor payment schedules and due dates.
- Process weekly payroll to ensure timely delivery of paychecks to all employees.
- Assist with monthly Medicaid billing and maintain billing documentation.
- Develop spreadsheets, reports, correspondence, and operational documents using Microsoft Office.
- Coordinate vendor relationships and assist with delivery scheduling and contract administration.
- Maintain and audit HR files while tracking employee documentation and renewal requirements to ensure records are in compliance with DBHDS regulations .
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Facilitate department meetings and employee orientation sessions.
- Serve as the primary liaison with the company's IT provider for system access, passwords, and work orders.
- Manage office supply inventory and purchasing.
- Provide front desk coverage by answering multi-line phones, directing visitors, and responding to inquiries.
- Collaborate with cross-functional teams to identify process improvements that increase operational efficiency.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
- Enhanced data accuracy by overseeing transition to new database management system.
Human Resources Assistant
United & Empowered Care, Inc.
Hampton, VA
01.2023 - Current
- Coordinate recruitment activities, including job postings, applicant tracking, interview scheduling, and hiring documentation.
- Maintained over 100 employee personnel files and ensure compliance with company policies and employment regulations.
- Coordinate onboarding, orientation, and employee training programs.
- Prepare HR reports, correspondence, and employment documentation.
- Maintain HRIS records, employee attendance, leave records, and payroll system updates.
- Respond to employee inquiries regarding benefits, policies, and procedures.
- Coordinate HR meetings, training sessions, and company events.
- Cross-train with multiple departments to improve office efficiency and operational support.
- Support HR and Operations leadership with special projects and administrative initiatives.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Human Resources Assistant
Military Produce Group
Norfolk, VA
04.2021 - 12.2022
- Supported recruitment by posting positions, screening resumes, scheduling interviews, and coordinating hiring activities.
- Assisted with onboarding more than 100 new employees, including orientation scheduling and new hire paperwork.
- Processed payroll and maintained confidential employee records.
- Assisted employees with benefits enrollment and HR-related questions.
- Maintained HR reports, filing systems, and departmental documentation.
- Supported day-to-day office operations and administrative functions.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
Customer Service Specialist
Military Produce Group
Norfolk, VA
07.2020 - 04.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 50 calls, emails, and 5 faxes per day, addressing customer inquiries, solving problems and providing product information.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Assisted customers with needs such as adjusting orders.
Education
Human Resources Management Certification -
Florida Atlantic Executive Education
Boca Raton, FL06.2021
General -
Hampton High School
Hampton, VA06.2005
Skills
- Customer support
- MS office
- Administrative support
- Document preparation
- Document management
- Hiring and training
- Recordkeeping
- Onboarding and orientation
- Excel spreadsheets
Timeline
Operations Assistant
United & Empowered Care, Inc.
04.2025 - Current
Human Resources Assistant
United & Empowered Care, Inc.
01.2023 - Current
Human Resources Assistant
Military Produce Group
04.2021 - 12.2022
Customer Service Specialist
Military Produce Group
07.2020 - 04.2021
Human Resources Management Certification -
Florida Atlantic Executive Education
General -
Hampton High School