Tamika Groves, MBA

• Delivered online instruction in Personal Finance, helping students apply budgeting, credit management, and financial planning concepts to real-world scenarios.
• Managed course delivery through Canvas LMS, maintaining high levels of student engagement and assignment completion.
• Conducted interactive Zoom lectures and virtual office hours to support student success.
• Facilitated online discussions that fostered critical thinking and increased peer engagement.
• Evaluated student performance and provided feedback to support academic growth.
• Cultivated strong student rapport through active participation in discussions and personalized academic advisement.
• Developed course materials and lesson plans for diverse student populations.
• Utilized McGraw-Hill Connect digital tools to evaluate learning outcomes and enhance understanding of course concepts.

• Conduct employee onboarding and manage the talent acquisition and recruitment process for over 50 employees.
• Managed the recruitment process by screening, interviewing and selecting qualified candidates.
• Collaborated with leadership to execute a plan that enhanced employee engagement and contributed to improved retention rates.
• Negotiate and administer employee benefit plans annually.
• Created organizational policies to ensure equitable employment practices were administered effectively.
• Developed training materials that improved staff performance and understanding of key processes.
• Implemented process improvements to optimize resource utilization.
• Organized team meetings to address project challenges and updates.
• Ensured compliance with organizational policies regarding workforce management.

Supervisor, Mortgage Origination | 2021–2022

• Led a 15-member operations team, driving performance strategy resulting in a 35% increase in productivity
• Consistently exceeded key performance metrics by 35%.
• Spearheaded change management initiatives to align mortgage department practices with industry best standards, enhancing operational effectiveness.
• Revamped an internal mortgage process that resulted in a 50% reduction in audit findings.
• Educated team on compliance with industry standards and regulations, ensuring adherence and minimizing risk.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Integrated communication plans across functional units, fostering collaboration and improving information flow.
• Provided exceptional customer service while enhancing customer satisfaction and retention.
• Improved organizational culture by promoting and providing opportunities for professional development.

• Managed the mortgage loan lifecycle, closing over 25 loans monthly.
• Spearheaded business development initiatives, expanding client base through targeted networking and strategic partnerships.
• Built a pipeline of over new mortgage opportunities, doubling monthly sales goals.
• Reduced loan processing delays to 50%, enhancing operational efficiency and compliance.
• Increased customer satisfaction and operational efficiency using rapid mortgage processing tools.
• Aided clients in exploring mortgage options and selecting solutions conducive to their financial goals and budgets.
• Conducted detailed financial analysis of clients’ credit portfolios to provide informed mortgage recommendations.
• Employed a data-driven approach to enhance the accuracy of loan approvals and minimize the likelihood of defaults.
• Cultivated relationships with community partners, increasing referral opportunities and strengthening local presence.
• Facilitated processing of complex loan applications for first-time borrowers, self-employed applicants, and those with credit challenges.

• Consistently recognized by leadership for delivering high-quality banking services prioritizing member satisfaction and personalized financial solutions.
• Cultivated member relationships through trust and communication, ensuring alignment with client needs.
• Forged long-lasting partnerships that propelled member retention and business growth.
• Formulated process improvement recommendations that streamlined operations and improved member experiences.
• Evaluated processes to identify and eliminate bottlenecks, enhancing service delivery.

• Effectively oversaw a branch with deposits exceeding $1.2M+ portfolio.
• Managed diverse team of 12 employees, enhancing branch operational excellence.
• Implemented strategies to manage and optimize team performance.
• Conducted systematic performance evaluations, establishing clear objectives and fostering accountability and continuous improvement.
• Trained and coached team members, enabling them to meet and exceed branch performance standards.
• Developed and executed workforce planning strategies that maximized productivity and optimized staffing levels.
• Served as a subject matter expert, leveraging extensive knowledge of payments, Fiserv operations, Visa, MasterCard, and vendor integration.