Tamiye Sinjakovic
Richmond,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BDC
Griffin Ford
06.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed cold calls everyday, in the upper hundreds, to comply with company standards.
CSR
Caliber Collision
10.2021 - 08.2022
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Collaborated with team members to enhance communication processes and improve customer satisfaction.
- Educated clients on services available, ensuring clear understanding of repair processes and timelines.
- Managed scheduling of appointments, optimizing workflow efficiency and minimizing wait times for customers.
- Maintained accurate records of customer interactions, contributing to improved data management practices.
- Trained new team members on operational procedures and customer service standards, fostering a supportive environment.
- Managed longer calls between Insurance and Customer based calls.
OGP Associate
Walmart
06.2017 - 12.2020
- Developed and implemented training programs for new associates, fostering a culture of continuous improvement.
- Coordinated daily operations, ensuring optimal staffing levels and resource allocation across departments.
- Mentored junior associates on best practices in customer service, improving overall satisfaction scores.
- Worked flexible hours across night, weekend, and holiday shifts.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Performed pick-walks in designated time allowance or less '30-45 minute timelines'.
Education
High School Diploma -
New Berlin West High School
New Berlin06-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Verbal communication
- Cash handling
Certification
BLS/AED Certification
Timeline
BDC
Griffin Ford
06.2023 - 09.2024
CSR
Caliber Collision
10.2021 - 08.2022
OGP Associate
Walmart
06.2017 - 12.2020
High School Diploma -
New Berlin West High School
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