Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammi Barnes

Richmond

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Dollar Tree
01.2020 - 08.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Lead Cashier

7/11
09.2018 - 01.2020
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Facilitated and logged store opening, closing, and shift changes.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Contributed to team success by consistently meeting or exceeding sales targets set by management.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.

Front Desk Receptionist

Hostel
10.2017 - 01.2019
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

Associate of Science - Human Services

J Sargeant Reynolds Community College
Richmond, VA
05.2023

Skills

  • Idea Development and Brainstorming
  • Negotiation and Conflict Resolution
  • Budgeting and finance
  • Problem Resolution

Timeline

Assistant Manager

Dollar Tree
01.2020 - 08.2023

Lead Cashier

7/11
09.2018 - 01.2020

Front Desk Receptionist

Hostel
10.2017 - 01.2019

Associate of Science - Human Services

J Sargeant Reynolds Community College

Similar Profiles

CREATE PROFILE
Tammi Barnes