Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Volunteer Experience
Timeline
Generic

TAMMY FLETCHER

Suffolk,VA

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Instacart Full-Service Shopper

Self-employed
11.2020 - Current
  • Gratified customers with quick, accurate service under tight deadlines
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
  • Communicated with customer to confirm clarity of order
  • Organized as many as 4-5 deliveries per hour by smoothly selecting and purchasing items
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
  • Selected top-quality items to fulfill daily customer orders
  • Followed application instructions closely and reviewed deliveries to minimize errors
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.

Sentara Obici Hospital

Growing up at Obici
11.2015 - Current
  • Meet with parents to communicate students' progress, achievements and classroom issues
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions for conflict resolution
  • Maintained safe, clean and organized classroom environment
  • Attend in-service training and professional development courses to stay on top of policy and educational changes
  • Organize and oversee class field trips to keep students safe and educated about related topics in fun ways
  • Critical thinking skills to plan curriculum for different maturity levels in the classroom incorporating creativity, an element of storytelling and history
  • Fostered positive and trusting relationships with students to increase engagement
  • Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness
  • Manage and oversee up to 18 students of various ages safe in classroom and outside environments
  • Multitasking projects and duties to ensure children are engaged
  • Adaptability and ability to work under pressure when it is needed such as a change in classroom dynamics, changing age groups or any problems that come up.

Front Desk Receptionist

Sports Medicine and Orthopedics Center
04.2015 - 10.2015
  • Proficient in processing payments of cash, debit or credit
  • Greeted visitors and verified reasons for visit and appointment information
  • Customer service skills that include active listening, communication skills and equality all while engaging in friendly conversations while conducting check-in/Check out processes
  • Using proper phone etiquette to answer questions and direct them to proper personnel
  • Working collaboratively as a team player to create a smooth working environment
  • Scheduled and confirmed appointments
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Maintained front office cleanliness and organized supplies to increase productivity.

Disney Travel Agent

Affiliate of Academy Travels
08.2013 - 01.2015
  • Respond immediately to clients' questions, issues and complaints and find effective solutions when required
  • Processes payments via credit and debit cards and handles sensitive information with professionalism and discreteness
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements
  • Asked open-ended questions to best understand client needs and determine best travel offerings with storytelling and excitement for the Disney brand
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.

Education

Associate of Arts - Healthcare Administration

University of Phoenix
Tempe, AZ
08.2013

Skills

  • Customer service, interpersonal skills, attention to detail, time management
  • Delivery Management
  • Product picking
  • Safe Driving Practices
  • Strong Communication Skills
  • Order Fulfillment Proficiency
  • Patience and Empathy
  • Verifying Order Accuracy
  • Upbeat and Outgoing Attitude
  • Customer Relations
  • Physical Stamina
  • Merchandise Selection

Certification

  • CDA (Childcare Development Associate Credential), 12/27/2025
  • MAT Diabetic training certificate, 12/27/2025
  • BLS (Basic Life Support), 02/28/2026
  • First Aid, 11/15/2024
  • Microsoft office 365 course certificate update

Personal Information

I love to draw and paint using watercolors or acrylic paints.   Disney-themed inspired drawings and realistic landscapes are two of my favorites. I have had many opportunities as a teacher to create bulletin boards that allow me to draw and paint. Not only is drawing and painting something I enjoy doing but it also relieves stress and boost self-confidence. 

Volunteer Experience

Suffolk Animal Care Center, Suffolk, Virginia, 23434, 06/2014, 2016, Clean cages, litter boxes and other shelter areas, Bathe and groom dogs, Feed and water animals, Walk dogs and play to exercise animals, Assist visitors in the center with visiting with animals for potential adoptions.

Timeline

Instacart Full-Service Shopper

Self-employed
11.2020 - Current

Sentara Obici Hospital

Growing up at Obici
11.2015 - Current

Front Desk Receptionist

Sports Medicine and Orthopedics Center
04.2015 - 10.2015

Disney Travel Agent

Affiliate of Academy Travels
08.2013 - 01.2015

Associate of Arts - Healthcare Administration

University of Phoenix

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TAMMY FLETCHER