Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Tammy Clarkson

Roanoke,VA

Summary

Dedicated professional with a proven track record in customer service and complaint resolution. Skilled in hospitality management and enhancing guest experiences.

Dynamic hospitality professional known for exceptional customer service and problem-solving abilities. Experience in managing front desk operations and coordinating with teams to ensure optimal guest experiences and operational efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

years of professional experience

Work History

Front Desk Clerk /Airport Shuttle Driver

Comfort Inn Airport

5070 Valleyview Blvd Roanoke Va 24012

09.2024 - Current

Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
Processed reservations and cancellations accurately using hotel management software.
Maintained cleanliness and organization of front desk area for optimal guest experience.
Coordinated with housekeeping to ensure timely room availability for incoming guests.
Handled cash transactions and balanced cash drawer at end of shifts consistently.
Resolved guest complaints promptly, enhancing overall guest loyalty and retention.

Data Entry Clerk

Computer Task Group, CTG

Buffalo, NY

01.2026 - 03.2026

Entered and maintained accurate data in company databases, ensuring high levels of consistency.
Processed large volumes of information efficiently, reducing turnaround times for data entry tasks.
Utilized data management software to track and organize data entries for easy retrieval.
Collaborated with team members to streamline workflow processes and improve overall efficiency.
Conducted regular quality checks on entered data, identifying discrepancies and correcting errors promptly.
Assisted in developing best practices for data entry procedures, enhancing accuracy and productivity.
Trained new staff on data entry protocols and system navigation to ensure compliance with standards.

Hotel Front Desk Clerk

Avid

501 Wildwood Rd Salem Va 24135

06.2025 - 12.2025

Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
Processed reservations and cancellations using property management systems to streamline operations.
Handled guest inquiries and complaints with professionalism, ensuring prompt resolution and positive experiences.
Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
Assisted in training new front desk staff on procedures, enhancing team performance and service quality.
Implemented customer feedback mechanisms, leading to improved service delivery standards across the hotel.
Answered phone within 3 rings throughout shift, closely following strict guidelines for customer service and satisfaction.

Shipping and Receiving Clerk

Advanced Auto Parts

Roanoke Va

01.2019 - 08.2020

Coordinated inbound and outbound shipments to ensure timely processing and delivery accuracy.
Operated warehouse management system to track inventory levels and optimize stock replenishment.
Inspected incoming materials for quality assurance, identifying discrepancies and initiating corrective actions.
Collaborated with team members to streamline shipping processes, enhancing overall operational efficiency.

Deli Counter Clerk

Price Chopper

Alexandria Bay, NY

05.2018 - 10.2018

Provided exceptional customer service at deli counter, ensuring a positive shopping experience.
Operated slicing equipment and scales, adhering to safety and sanitation standards.
Assisted customers in selecting products, offering recommendations based on preferences.
Maintained cleanliness and organization of deli display cases and workspace areas.

Machinist

Otics Usa

Kodak, TN

05.2016 - 05.2018

Operated CNC machines to produce precision components in accordance with technical drawings and specifications.
Conducted quality assurance inspections, ensuring adherence to industry standards and minimizing defects.
Collaborated with engineering teams to optimize machining processes, enhancing production efficiency and reducing waste.
Trained new machinists on equipment operation and safety protocols, fostering a culture of workplace safety.
Maintained accurate documentation of production activities, tracking progress against operational goals and timelines.
Troubleshot machine malfunctions promptly, ensuring minimal downtime and uninterrupted production flow.
Implemented process improvements that increased turnaround times while maintaining product quality and consistency.
Inspected completed parts to verify compliance with specifications and quality standards.
Utilized micrometers and calipers to measure and verify precise tolerances.
Manually set up machinery, lathes, and grinders.
Operated drill presses, lathes and milling machines to produce required parts.

Call Center Representative

StarTek

Martinsville, VA

03.2006 - 06.2010

Managed high-volume inbound calls, providing exceptional customer service and support.
Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Utilized CRM systems to document interactions and track customer issues effectively.
Trained new representatives on processes, improving team performance and knowledge retention.
Implemented process improvements that streamlined call handling time and increased efficiency.
Analyzed call data to identify trends, contributing to strategic decision-making for service enhancements.
Mentored junior staff, fostering a collaborative environment focused on continuous improvement.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.