Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Elkins

Vinton

Summary

Dynamic customer service professional with extensive experience at HomeTrust Bank, excelling in client needs assessment and service excellence. Proven ability to resolve complex issues while maintaining high customer satisfaction. Dependable team player skilled in cash handling and effective communication, consistently prioritizing tasks to achieve service goals.

Overview

21
21
years of professional experience

Work History

SSAIII

HomeTrust Bank
Vinton
07.2021 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Teller

Hometrust Bank
08.2009 - 07.2021
  • Process withdrawals, deposits, and payments for customers.
  • Inform clients of products and services and refer to sales and service specialist when needed.
  • Make phone calls to promote current promotions and products.
  • Balance cash daily.
  • Ability to follow compliance and audit guidelines.
  • Transitioned from Bank of America November 2014.

Customer Service Associate

BB&T
10.2007 - 08.2009
  • Solve issues that clients may have with accounts including change of addresses, transfer funds, fraud disputes, issuing debit cards.
  • Advise clients of services that are offered and the types of accounts that suits current needs.
  • Answer questions for general loan questions.
  • Ask probing questions to determine needs of client.
  • Use of dual monitors, computer, headset, and fax machine.

Customer Service/Cashier

Lowe’s of Roanoke
03.2005 - 10.2007
  • Daily handling of cash, checks, and credit cards.
  • Face to face and telephone interaction with customers.
  • Ran the register.

Cashier

CVS Pharmacy
12.2004 - 03.2005
  • Daily handling of cash, checks, and credit cards.
  • Interaction with customers, stocked shelves, and answered the telephones.

Education

graduate -

william byrd high school
vinton, virginia
01.1984

Skills

  • Organized
  • Professional
  • Dependable
  • Teamwork
  • Quick Learner
  • Client Needs Assessment
  • Probing Questions
  • Verbal communication
  • Task prioritization
  • Customer service
  • Customer relations
  • Customer relationship management
  • Cash handling
  • Compliance adherence
  • Product knowledge
  • Team collaboration
  • Service excellence
  • Effective communication
  • Flexible and adaptable

Timeline

SSAIII

HomeTrust Bank
07.2021 - Current

Teller

Hometrust Bank
08.2009 - 07.2021

Customer Service Associate

BB&T
10.2007 - 08.2009

Customer Service/Cashier

Lowe’s of Roanoke
03.2005 - 10.2007

Cashier

CVS Pharmacy
12.2004 - 03.2005

graduate -

william byrd high school

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Tammy Elkins