Tammy Hairston
Martinsville
Summary
Dynamic culinary professional with a proven track record at Subway, excelling in food safety and innovative menu development. Adept at enhancing customer satisfaction through exceptional service and effective team training. Skilled in knife techniques and committed to maintaining high food quality standards, resulting in reduced waste and improved kitchen efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sandwich Chef
Subway
09.2025 - Current
- Developed and executed innovative menu items to enhance guest experiences.
- Supervised kitchen staff, ensuring adherence to food safety standards and hygiene practices.
- Streamlined kitchen operations, reducing waste and improving efficiency in food preparation.
- Trained junior chefs in culinary techniques and best practices for consistency in dish presentation.
Customer Service Manager
Ahold Delhaize
06.2011 - Current
- Assisted team in addressing customer inquiries and concerns effectively.
- Supported development of customer service protocols to enhance client satisfaction.
- Learned and utilized CRM software to track customer interactions and feedback.
- Collaborated with colleagues to streamline communication processes within the team.
- Adapted quickly to new systems and procedures for improved service delivery.
- Conducted research on customer preferences to inform service improvements.
- Participated in training sessions to develop product knowledge and service skills.
- Provided timely responses to customer requests, ensuring positive experiences.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Morning Cashier
Hardees Resturant
06.2022 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Assisted in training new staff on cash handling procedures and customer interactions.
Education
High School Diploma -
G W Carver
Fieldale, VA06-1985
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
- Food quality
Certification
Medical coding,Medical billing
Timeline
Sandwich Chef
Subway
09.2025 - Current
Morning Cashier
Hardees Resturant
06.2022 - 01.2024
Customer Service Manager
Ahold Delhaize
06.2011 - Current
High School Diploma -
G W Carver