Tammy Stewart
McGaheysville
Summary
Detail-oriented Information Services Technician with a strong focus on enhancing user experience through effective problem resolution and timely IT support. Skilled in troubleshooting hardware and software issues, managing service requests, and ensuring operational continuity while fostering a collaborative environment.
Overview
30
30
years of professional experience
Work History
Information Services Technician
Virginia Mennonite Retirement Community
Harrisonburg
06.2006 - Current
- Delivered technical support for staff and residents' computer systems, enhancing user experience and minimizing downtime.
- Resolved IT service requests promptly to ensure operational continuity.
- Troubleshot hardware and software issues for efficient operations.
- Troubleshot and resolved issues with user accounts, printers, network connections, and other IT related problems.
- Installed and set up networking equipment including routers, switches, and firewalls.
- Installed and configured new computers, peripherals, and software for staff members.
- Provided technical support to end users in the use of computer hardware and software applications.
- Responded promptly to help desk requests from internal customers regarding technical assistance needs.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Conducted training sessions for employees on various computer systems and applications.
- Managed inventory of hardware assets, ensuring accurate tracking and availability to support organizational needs.
- Partnered with vendors to procure technology equipment, ensuring timely availability of necessary resources for operations.
- Coordinated with vendors to purchase new hardware or software products when necessary.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Consulted users to determine areas in need of improvement.
- Conferred with network users about solutions to existing system problems.
- Coordinated with vendors and company personnel to facilitate purchases.
- Analyzed equipment performance records to determine need for repair or replacement.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Configured email applications and monitored virus protection software to ensure security.
- Designed, configured and tested computer hardware and operating system software.
- Ensured compliance with applicable laws and regulations concerning data protection.
- Collaborated with other departments to analyze business requirements and develop appropriate IT solutions.
- Set up access controls for different user groups according to their roles within the company.
- Participated in team meetings to discuss progress on projects or provide updates on service delivery performance metrics.
- Researched current trends in technology solutions to identify opportunities for improvement.
- Created detailed documentation of processes and procedures used in the Information Services Department.
Administrative Office Spec Ill-Lab Operations Assistant
James Madison University
Harrisonburg
09.2005 - Current
- Coordinated lab reservations for faculty to support academic activities.
- Supervised student employees to create a productive work environment.
- Scheduled student shifts to align with departmental staffing needs.
- Processed payroll for student employees to ensure timely payment.
- Managed documentation for student employees to streamline hiring processes.
- Handle faculty, staff and students inquiries by phone and email
- Maintained up-to-date web content to enhance user experience.
- Performed data entry tasks using Excel and Access to maintain accurate records.
Computer Lab Assistant
Plains Elementary School
Timberville
08.1998 - 09.2005
- Maintained two computer labs of over 50 computers
- Troubleshot hardware and software issues for iMacs, ensuring optimal functionality and user support
- Installed new software programs on multiple computers.
- Taught basic technology skills to faculty, staff, and students, improving overall digital literacy
- Assisted teachers with academic lessons, enhancing student engagement and learning outcomes
- Work one on one and in groups with Students Pre-K-5
- Data entry using Excel and various Educational programs
Teacher, Assistant, Clerical
Rockingham County Schools
Harrisonburg
08.1996 - 08.1998
- Substitute taught grades Prek-12
- Provided individualized support to students, enhancing their learning experience
- Maintained confidential records of students
- Worked with administrators, faculty, and staff
- Executed data entry processes to ensure accurate and up-to-date student records
- Systematically organized and filed documents, improving access to important information
- Answered phone calls and directed inquiries
Education
High School Diploma -
Broadway High School
Broadway, Va01-1987
Skills
- Technical support
- Help desk operations
- PC and Macintosh expertise
- PC and Macintosh troubleshooting
- User support training
- Remote support
- Network troubleshooting
- Ethernet networking
- Wireless networking
- Hardware diagnostics
- Software troubleshooting
- System updates
- System upgrades
- Workstation management
- Hardware installation
- Software management
- Startup management updates
- Customer service orientation
- Customer management
- Needs assessment
- Access control
- Asset management
- Supplier management
- Microsoft Office
- Web editing
- User training
- Confidentiality management
- Adaptability
- Team collaboration
- Effective communication
- Written communication
- Problem solving
- User training
- Quick learner
- Asset management
- Supplier management
References
Available on Request
Timeline
Information Services Technician
Virginia Mennonite Retirement Community
06.2006 - Current
Administrative Office Spec Ill-Lab Operations Assistant
James Madison University
09.2005 - Current
Computer Lab Assistant
Plains Elementary School
08.1998 - 09.2005
Teacher, Assistant, Clerical
Rockingham County Schools
08.1996 - 08.1998
High School Diploma -
Broadway High School