Tamya Adams
Virginia Beach
Summary
Working towards a successful career in the beauty industry, I am a customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Known to maintain high productivity and efficiency in task completion and posses specialized skills in customer service, reservation systems, and conflict resolution. I Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
Virginia Beach
06.2024 - 04.2025
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Handled returns and exchanges according to company policy.
- Maintain cleanliness of the store
- Assisted in the development of new beauty products and services.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Upsold additional beauty items when appropriate to increase sales revenue.
Front Desk Agent
Hilton Grand Vacations Club
Nags Head
03.2023 - 05.2024
- Resolved customer complaints promptly and courteously.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Transmitted and received messages using telephones or telephone switchboards.
- Issued room keys and escort instructions to bellhops.
- Provided information about hotel amenities, services, and local attractions.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Inputted guest information into computer system accurately and securely.
- Kept accurate records of guest transactions.
Front Desk Receptionist
Salon Sanjay Co. LLC
Elizabeth City
08.2021 - 03.2023
- Maintained a clean and organized reception area to uphold company image.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Assisted with scheduling appointments for clients and visitors.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
Esthetics
Centura College
Chesapeake, VA07-2025
High School Diploma -
Northeastern High School
Elizabeth City, North Carolina06-2022
Skills
- Customer service
- Sales techniques
- Time management
- Register opening and closing
- Effective communication
- Merchandising and display
- Building customer loyalty
- Multitasking capacity
- Organization and multitasking
- Inventory control
- POS software
References
References available upon request.
Timeline
Beauty Advisor
Ulta Beauty Inc.
06.2024 - 04.2025
Front Desk Agent
Hilton Grand Vacations Club
03.2023 - 05.2024
Front Desk Receptionist
Salon Sanjay Co. LLC
08.2021 - 03.2023
Esthetics
Centura College
High School Diploma -
Northeastern High School