Tanairi Cupp
Harrisonburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Care Representative
Sentara RMH
06.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Scheduled approximately 150 patients per week and made reminder calls.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Delivered excellent patient experiences and direct care.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
Document Controller
Lakeside Book Company
04.2019 - 11.2023
- Provided support for document controls and worked with contract documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Established and managed document distribution matrix and document control register.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Created project control documentation to support needs of important projects.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Developed and edited template contracts with changes in company's service lines or new developments.
- Managed file archival and information retrievals.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Licensed Practical Nurse
Hogar Luz & Vida
10.2015 - 01.2017
- Performed routine evaluations of each patient's status, needs, and preferences.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and input/output measurements from inpatients.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Helped patients complete bathing, dressing and eating.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient health conditions to report changes to assigned physician.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Education
No Degree - HR Management
Southern New Hampshire University
Hooksett, NH12-2024
Diploma - Licensed Practical Nursing With EKG
National Universe College
Caguas, Puerto Rico01-2017
High School Diploma -
Moorefield High School
Moorefield, WV05-2015
Skills
- Bilingual English & Spanish Fluent
- Medical terminology
- Scheduling appointments
- Nursing background
- New patient chart preparation
- Patient registration
- Patient chart maintenance
- Appointment scheduling
- Medical office administration
- Organizational standards
- Organizational skills
- Quality assurance
- Multitasking
- Patient confidentiality
- Documentation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Care Representative
Sentara RMH
06.2024 - Current
Document Controller
Lakeside Book Company
04.2019 - 11.2023
Licensed Practical Nurse
Hogar Luz & Vida
10.2015 - 01.2017
No Degree - HR Management
Southern New Hampshire University
Diploma - Licensed Practical Nursing With EKG
National Universe College
High School Diploma -
Moorefield High School
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