Tania Cardona Martinez
Alexandria
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Guest Advocate/Presentation Specialist
Target
Alexandria
08.2020 - Current
- Assisted guests with inquiries and provided product information.
- Maintained a welcoming and organized shopping environment for guests.
- Managed checkout processes to ensure smooth transactions for customers.
- Trained new staff on customer service protocols and store procedures.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Ensured all presentation materials were up-to-date and accurate prior to delivery.
- Collaborated with design team on visual elements of presentations.
- Cleaned and organized display cases, shelves and aisles.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Built effective partner store relationships to improve customer satisfaction.
Cashier
District Taco
Alexandria
12.2019 - 08.2020
- Processed customer transactions efficiently and accurately at a popular taco restaurant.
- Maintained cleanliness and organization of the cashier area during busy shifts.
- Assisted customers in menu selection and answered product questions promptly.
- Resolved customer complaints with patience and professionalism to enhance satisfaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
West Potomac High School
Alexandria, VASkills
- Customer service
- Effective communication
- Problem solving
- Flexible schedule
- Computer skills
- Cash handling experience
- Guest orientation
- Multitasking capacity
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Advocate/Presentation Specialist
Target
08.2020 - Current
Cashier
District Taco
12.2019 - 08.2020
West Potomac High School