Summary
Overview
Work History
Education
Skills
Timeline
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Tania Irizarry Cotto

Newport News

Summary

Dynamic culinary professional with experience at Cafe y Tiempo, excelling in recipe preparation and food presentation. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in inventory management and food safety, consistently delivering high-quality dishes in fast-paced environments while mentoring new staff to uphold excellence.

Overview

18
18
years of professional experience

Work History

Cook

Cafe y Tiempo
Caguas
05.2024 - 03.2025
  • Prepared daily menu items following established recipes and presentation standards.
  • Collaborated with kitchen staff to maintain a clean and organized workspace.
  • Managed inventory levels for ingredients and supplies, ensuring freshness and quality.
  • Assisted in training new cooks on kitchen procedures and safety protocols.
  • Provided excellent customer service by accommodating special dietary requests effectively.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Call Center Representative

Inspira Medical Center
Caguas
07.2020 - 04.2021
  • Assisted patients with inquiries regarding medical services and appointments.
  • Managed patient records using electronic health record systems.
  • Educated patients on insurance coverage and benefits available through the facility.

Secretary Coordinator

Clinica de Terapias Pediatricas Inc.
Caguas
01.2007 - 06.2019
  • Coordinated patient appointments and managed scheduling for pediatric therapy sessions.
  • Maintained accurate records of patient information and therapy progress files.
  • Facilitated communication between therapists, patients, and families regarding treatment plans.
  • Assisted in the preparation of treatment documentation and reports for therapists.
  • Managed incoming calls and directed inquiries to appropriate staff members promptly.
  • Implemented office procedures to enhance workflow efficiency and patient service quality.
  • Answered incoming calls from customers and clients in a professional manner; assisted with inquiries as needed.
  • Developed and maintained filing systems to ensure efficient retrieval of information.
  • Provided administrative support to executive staff by preparing reports, conducting research projects and handling confidential documents.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.

Education

Associate Degree - Secretary

Liceo De Arte Y Comercio
Caguas, PR
06-2009

High School Diploma -

Manuela Toro Morice
Caguas, PR
05-2007

Skills

  • Recipe preparation
  • Grill operation
  • Food safety
  • Inventory management
  • Customer service
  • Kitchen teamwork
  • Food presentation
  • Effective communication
  • Cooking
  • Focused and disciplined
  • Cooking techniques
  • Performance improvement
  • Beautiful presentation of food
  • Kitchen organization
  • Appointment coordination
  • Archive
  • Creative

Timeline

Cook

Cafe y Tiempo
05.2024 - 03.2025

Call Center Representative

Inspira Medical Center
07.2020 - 04.2021

Secretary Coordinator

Clinica de Terapias Pediatricas Inc.
01.2007 - 06.2019

Associate Degree - Secretary

Liceo De Arte Y Comercio

High School Diploma -

Manuela Toro Morice

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Tania Irizarry Cotto