Taniya Artis
Norfolk
Summary
Motivated psychology student with a minor in criminal justice, focused on counseling and crisis intervention. Experienced in customer service and administrative support, demonstrating strong communication skills and teamwork in fast-paced environments. Actively enhancing mental health expertise through crisis counseling training and healthcare volunteer efforts.
Overview
5
5
years of professional experience
Work History
Volunteer Crisis Counselor Trainee
Crisis Text Line
04.2026 - Current
- Completed training in active listening, collaborative problem solving, risk assessment, and safety planning to enhance crisis intervention skills.
- Prepared to deliver emotional support to individuals in mental health distress, fostering resilience and coping strategies.
- Joined national text-based crisis intervention program, supporting individuals in crisis through empathetic communication.
Administrative Support Assistant
TRIO Upward Bound - Old Dominion University
01.2023 - Current
- Facilitated daily administrative operations for college preparatory student services, enhancing support for students.
- Managed front desk coverage, answered incoming calls, and assisted students, parents, and staff with inquiries.
- Streamlined organization of office materials, paperwork, and program documentation for improved access.
Production Associate
Planters Peanuts
01.2023 - Current
- Collaborated with team members to consistently achieve daily production goals.
- Ensured efficient, organized operations while upholding workplace safety standards.
- Assisted with production line operations in a high-volume manufacturing environment.
Cashier
Walmart
07.2024 - 08.2024
- Handled cash, card, and digital transactions accurately, ensuring smooth transactions in fast-paced retail environment.
- Operated cash register and self-checkout stations, assisting customers with purchases and inquiries to enhance shopping experience.
- Resolved customer concerns with professional and helpful attitude, fostering positive customer relationships.
Team Member
Bojangles
Franklin
09.2021 - 09.2023
- Delivered customer service in a fast-paced food service setting.
- Guided customers in menu selections and processed orders promptly.
- Facilitated cashiering, food preparation, and cleanliness to support daily operations.
- Collaborated with team members to multitask and communicate effectively under pressure.
- Prepared food items according to recipes and company standards.
- Maintained cleanliness of the dining area and kitchen facilities.
Education
Bachelor of Science - Psychology, Criminal Justice
Old Dominion University
Norfolk, VA05-2027
High School Diploma -
Franklin High School
Franklin, VA06-2023
Skills
- Crisis Management
- Crisis intervention
- Active Listening
- Professional Communication
- Customer Service
- Confidentiality Awareness
- Risk Management
- Time Management
- Teamwork and Collaboration
- Document organization
- Office software proficiency
- Problem solving
- Emotional Resilience
Volunteer Experience
- Volunteer Crisis Counselor Trainee, Crisis Text Line, 04/26, Present, Accepted into a national text-based crisis intervention volunteer program., Completing training in active listening, collaborative problem solving, risk assessment, and safety planning., Preparing to provide emotional support to individuals experiencing mental health distress.
- Volunteer Registration Pending, IMAlive
- Volunteer Application in Progress, Bon Secours Maryview Medical Center
Certifications Training
- Crisis Text Line Volunteer Crisis Counselor Training, In Progress
- CPR/First Aid, Planned
Timeline
Volunteer Crisis Counselor Trainee
Crisis Text Line
04.2026 - Current
Cashier
Walmart
07.2024 - 08.2024
Administrative Support Assistant
TRIO Upward Bound - Old Dominion University
01.2023 - Current
Production Associate
Planters Peanuts
01.2023 - Current
Team Member
Bojangles
09.2021 - 09.2023
Bachelor of Science - Psychology, Criminal Justice
Old Dominion University
High School Diploma -
Franklin High School