Taniya Butler
Virginia Beach
Summary
Dynamic customer service professional with proven expertise at Kroger in high-volume transaction management and quality control. Adept at data entry and inventory monitoring, I excel in fast-paced environments, ensuring accuracy and reliability. A strong communicator and team player, I consistently deliver exceptional results while maintaining organized workflows.
Overview
4
4
years of professional experience
Work History
Customer Service Representative & Front-End Operations Support
Kroger
Virginia Beach
01.2024 - Current
- Managed high-volume customer transactions with accuracy and attention to detail.
- Handled sensitive documents (money orders, returns, receipts, and verification paperwork) while ensuring confidentiality.
- Organized and processed daily reports, register documents, and shift files.
- Maintained an orderly front-end workspace to support smooth store operations.
- Completed repetitive tasks such as scanning coupons, verifying documents, and auditing register accuracy.
Remote Customer Support (Digital Systems & Order Processing)
Nike
Remote
09.2024 - 10.2024
- Used Salesforce and OMOBO for data entry, order tracking, and inventory monitoring.
- Reviewed and updated customer order files for accuracy.
- Identified discrepancies in digital records and corrected data.
- Performed repetitive workflow tasks in a deadline-driven environment.
Sales Associate & Inventory Support
Hot Topic Inc.
Virginia Beach
07.2022 - 07.2024
- Processed purchases, returns, and digital receipts.
- Assisted with stockroom scanning, labeling, and sorting inventory.
- Maintained organized product displays and ensured items were properly tagged.
- Conducted routine product checks to ensure pricing accuracy.
- Trained new team members on operational procedures.
Studio Assistant
Potts N Paints
Virginia Beach
03.2022 - 07.2022
- Prepared, organized, and labeled customer orders and studio materials.
- Followed checklists for opening, closing, and maintaining work areas.
- Documented inventory levels and ensured supplies were accurately recorded.
- Organized and processed customer forms and studio paperwork.
Education
Advanced Diploma -
Green Run High School
Virginia Beach, VA06.2023
Skills
- High-volume workflow processing
- Quality control and accuracy verification
- Fast learner with strong computer proficiency
- Data entry (Salesforce, POS, internal systems)
- Time management and multitasking
- Reliability and consistent task completion
- Team cooperation and communication
Additional Information
Works well independently with limited supervision, Fast learner with adaptability to new software and equipment, Comfortable with repetitive, structured workflows, Flexible for 1st or 2nd shift, Reliable transportation and strong attendance record
Timeline
Remote Customer Support (Digital Systems & Order Processing)
Nike
09.2024 - 10.2024
Customer Service Representative & Front-End Operations Support
Kroger
01.2024 - Current
Sales Associate & Inventory Support
Hot Topic Inc.
07.2022 - 07.2024
Studio Assistant
Potts N Paints
03.2022 - 07.2022
Advanced Diploma -
Green Run High School