Tanya Powell
Mechanicsville
Summary
An analytical professional prepared to drive strategic pricing initiatives and maximize revenue opportunities. Extensive experience in conducting detailed market analysis and developing competitive pricing strategies. Known for strong teamwork and adaptability to changing market dynamics. Proficient in data analysis and financial modeling.
Overview
17
17
years of professional experience
Work History
Pricing Analyst II
Estes Express Lines
Richmond, VA
11.2021 - Current
- Analyzed pricing data to identify trends and recommend adjustments for competitive positioning.
- Developed pricing strategies based on market analysis and customer segmentation insights.
- Collaborated with cross-functional teams to ensure alignment on pricing objectives and promotions.
- Implemented pricing models that improved margin optimization across various service lines.
- Trained junior analysts on pricing methodologies and analytical tools for enhanced team performance.
- Presented findings to senior management, influencing strategic decisions related to revenue growth initiatives.
- Enhanced company''s profit margins by identifying opportunities for price optimization and strategic discounts.
- Identified potential risks associated with specific pricing decisions, aiding risk mitigation efforts across the organization.
Supervisor New Customer Information Systems
Estes Express Lines
Richmond, VA
08.2020 - 11.2021
- Supervised daily operations, ensuring compliance with billing requirements.
- Trained and mentored staff on efficient reporting procedures.
- Implemented process improvements to enhance workflow efficiency in handling customer's needs.
- Coordinated resources to share with the customer to ensure future billing and invoicing.
Resolution Supervisor
Estes Express Lines
Richmond, VA
01.2019 - 08.2021
- Led resolution teams to address customer inquiries and disputes effectively.
- Streamlined complaint handling processes, reducing response times significantly.
- Mentored junior staff on conflict resolution techniques and best practices.
- Implemented training programs to enhance team performance and service quality.
Supervisor Invoicing Solutions
Estes Express Lines
Richmond, VA
01.2017 - 01.2019
- Work directly with EDI to achieve the completion of account set up for invoicing retrieval.
- Verified data integrity and accuracy.
- Support Gerry Daly with daily operational functions.
- Responded to customer requests via telephone and email.
- Produce ad hoc reports and documents for senior team members.
- Effectively communicate with Payment Services and administrative teams on a daily basis.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Direct staff of 12 personnel and manage the job assignments and payroll.
Analyst III Invoicing Solutions
Estes Express Lines
Richmond, VA
06.2015 - 01.2017
- Produced ad hoc reports and documents for senior team members.
- Researched and updated all required materials needed for invoice presentment.
- Supported the Department Manager with daily operational functions.
- Responded to customer requests via telephone and email.
- Performed initial client assessment and analysis to begin research process.
Business Development Manager Transportation Intermediaries
Estes Express Lines
Richmond, VA
01.2014 - 06.2015
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Created reports and presentations detailing business development activities.
- Researched and identified opportunities for growth.
- Ensured that client inquiries were handled professionally and efficiently
- Collaborated with peers in other company departments including Pricing and Sales.
Corporate Account Coordinator
Estes Express Lines
Richmond , VA
05.2009 - 01.2014
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Worked directly with Corporate Account Executives.
- Reviewed customer issues looking for root cause and corrective action.
- Created Powerpoint presentations for meetings.
- Built relationships with customers while having the best interest of Estes.
Education
Business Adminstration
J Sargeant Reynolds Community College
Richmond, VAHigh School Diploma -
Highland Springs High School
Highland Springs, VA1992
Skills
- Proficient in AS400
- Skilled problem solver
- Strong interpersonal skills
- Personable
- Customer-oriented
- Strategic sales knowledge
- Issue resolution
- Customer service
- Pricing strategy
- Pricing software
- Multitasking
- Organizational skills
- Team collaboration
- Reliability
Timeline
Pricing Analyst II
Estes Express Lines
11.2021 - Current
Supervisor New Customer Information Systems
Estes Express Lines
08.2020 - 11.2021
Resolution Supervisor
Estes Express Lines
01.2019 - 08.2021
Supervisor Invoicing Solutions
Estes Express Lines
01.2017 - 01.2019
Analyst III Invoicing Solutions
Estes Express Lines
06.2015 - 01.2017
Business Development Manager Transportation Intermediaries
Estes Express Lines
01.2014 - 06.2015
Corporate Account Coordinator
Estes Express Lines
05.2009 - 01.2014
Business Adminstration
J Sargeant Reynolds Community College
High School Diploma -
Highland Springs High School