Taquella Smith
Richmond
Summary
Customer-focused professional with a strong record of enhancing customer satisfaction across diverse industries. Proven ability to resolve complex issues and maintain efficient service delivery, building trust and loyalty among clients. Eager to apply effective communication skills in a delivery driver role to ensure positive customer experiences. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver/Shopper
Walmart Spark
Richmond
07.2024 - Current
- Delivered customer orders efficiently and accurately to designated locations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Drove delivery vehicle adhering to safety regulations and company policies for secure deliveries.
- Navigated routes with relevant map programs and GPS systems.
- Communicated effectively with customers regarding delivery schedules and issues.
- Resolved customer service complaints professionally, fostering trust and loyalty.
- Worked with store personnel to expedite fulfillment of customer orders.
Delivery Driver
GrubHub
Richmond
05.2023 - Current
- Delivered food orders promptly and safely to various locations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Utilized navigation tools to optimize delivery routes, ensuring timely arrivals and customer satisfaction.
- Maintained accurate delivery records and documented customer interactions to support service quality.
- Communicated effectively with customers regarding order status and updates.
- Collaborated with restaurant staff to confirm order details and timing.
- Resolved customer service complaints with professionalism and knowledgeable responses, fostering trust and loyalty.
- Ensured vehicle was clean and well-maintained for safe operations.
Rental Car Agent
Hertz
Richmond
11.2022 - 05.2024
- Provided exceptional customer service by assisting clients with vehicle selection, rental agreements, and payment processing, ensuring smooth and efficient transactions.
- Maximized sales opportunities by effectively communicating and offering ancillary products and services (e.g., waivers, fuel options, vehicle upsells) to enhance customer travel experience.
- Resolved customer issues and concerns, enhancing overall customer satisfaction and loyalty.
- Recorded customer information and maintained paperwork for rental agreements, ensuring compliance and accuracy.
Customer Service Representative (CSR) - Health Insurance
Maximus
Richmond
03.2019 - 03.2023
- Assisted individuals and families in completing health care coverage applications, building tax households, determining eligibility, and facilitating enrollment into health plans, ensuring access to necessary coverage.
- Answered incoming calls from individuals, prospective enrollees, and those assisting enrollees, providing accurate information about health care coverage through the Marketplace.
- Processed life event changes, demographic updates, disenrollment requests, and special enrollment periods, supporting timely and accurate member account adjustments.
- Utilized computerized systems to track inquiries, gather information, and troubleshoot issues, maintaining detailed call logs to enhance service quality.
- Adhered strictly to confidentiality and privacy policies (including HIPAA) while responding to all inquiries.
Amazon Flex Driver
Amazon Flex
Richmond
04.2014 - 01.2019
- Managed timely and accurate delivery of packages to customers, ensuring compliance with designated timeframes.
- Planned efficient delivery routes using GPS and navigation applications, enhancing route effectiveness and reducing fuel consumption.
- Maintained strong communication with dispatch and customers to ensure smooth delivery and resolve any on-route issues.
- Applied strong time management and organizational skills to effectively handle varying package volumes and adapt to delivery schedules.
Cashier
McDonald's
Richmond
05.2010 - 06.2013
- Greeted customers warmly while efficiently processing orders and payments, enhancing overall customer satisfaction.
- Managed cash drawer and reconciled daily transactions with 100% accuracy.
- Provided friendly and fast service, addressing customer inquiries and ensuring a positive dining experience.
- Maintained clean, organized workstation, ensuring compliance with food safety and hygiene standards for customer safety.
Education
High School Diploma -
Henrico High School
Henrico, VA07-2004
Skills
- Driving
- GPS Navigation
- Route optimization
- Point-of-Sale (POS) Systems
- Order processing
- Payment collection
- Shipping and receiving
- CRM Software
- Data Entry
- Microsoft Office Suite
- Microsoft Outlook
- Computerized Systems
- Multitasking
- Time Management
- Organizational skills
- Flexibility
- Dependability
- Customer service
- Customer Relations
- Client communication
- Client relationship management
- Client inquiries
- Guest services
- Customer focus
- Customer Retention
- Service Recovery
- Complaint Handling
- Conflict De-escalation
- Problem Resolution
- Complex Problem-solving
- Active Listening
- Verbal Communication
- Written Communication
- Interpersonal Communication
- Communication skills
- Professional Demeanor
- Teamwork
- Team collaboration
- Stress management
- Sales Acumen
- Service solutions
- Detail-oriented
- Scheduling skills
- Rapport Building
- Administrative support
- Cash handling
- Team collaboration
- Stress management
- Customer focus
- Guest services
- Client inquiries
- Client satisfaction
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Delivery Driver/Shopper
Walmart Spark
07.2024 - Current
Delivery Driver
GrubHub
05.2023 - Current
Rental Car Agent
Hertz
11.2022 - 05.2024
Customer Service Representative (CSR) - Health Insurance
Maximus
03.2019 - 03.2023
Amazon Flex Driver
Amazon Flex
04.2014 - 01.2019
Cashier
McDonald's
05.2010 - 06.2013
High School Diploma -
Henrico High School