Tara Peterson
Richmond
Summary
Accomplished and results-driven hospitality professional with over 10 years of experience in customer service and restaurant management. Known for strong leadership, exceptional guest service, and a deep understanding of restaurant operations. Proven ability to manage teams and maintain a high standard of service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tazza Kitchen
10.2023 - Current
- Lead and oversee day-to-day restaurant operations to ensure an exceptional guest experience
- Manage staff by leading training, scheduling, and performance evaluations, fostering a high-performing team culture
- Handle customer service issues with professionalism, ensuring guest satisfaction and quick resolution of concerns
- Monitor and manage inventory, ensuring stock levels are appropriate for service
- Work closely with the General Manager to develop and implement strategies to meet financial goals and budgets
- Drive promotional activities and marketing efforts to increase customer traffic and engagement
Server/Key Manager
Tazza Kitchen
08.2013 - 10.2023
- Delivered outstanding customer service in a fast-paced restaurant, building relationships with regular and new guests
- Assisted in managing restaurant operations, including opening/closing duties, cash handling, and ensuring the restaurant met health and safety standards
- Trained and mentored new staff, leading by example and promoting a positive work environment
- Managed and maintained inventory, including ordering supplies and tracking stock levels
- Ensured high-quality service during peak hours, balancing customer service with operational efficiency
- Handled key responsibilities related to restaurant security and operations, including maintaining keys and monitoring the premises after hours
Education
High School -
Christiansburg High School
01.2008
Skills
- Leadership & Staff Development
- Conflict Resolution & Customer Relations
- Inventory & Supply Management
- Opening & Closing Procedures
- Budget & Financial Oversight
- Health & Safety Compliance
- Marketing & Sales Initiatives
- Problem Solving & Adaptability
Certification
ServSafe Certified
Timeline
Assistant General Manager
Tazza Kitchen
10.2023 - Current
Server/Key Manager
Tazza Kitchen
08.2013 - 10.2023
High School -
Christiansburg High School
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