Tara Simon
Heathsville
Summary
Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Seven Pines Dental
Sandston, VA
07.2021 - Current
- **Patient Interaction and Care Coordination**: Engaging with patients to confirm appointments, gather necessary information, and facilitate smooth check-in processes.
- **Insurance Verification and Claims Processing**: Conducting thorough verification of patient insurance details to ensure accurate billing and claims submission.
- **Appointment Management**: Utilizing scheduling software to optimize appointment slots, reducing wait times for patients while maximizing office efficiency.
- **Compliance with Health Regulations**: Ensuring adherence to HIPAA regulations in handling patient records and maintaining confidentiality at all times.
- **Inventory Management of Dental Supplies**: Monitoring stock levels of dental supplies and equipment, placing orders as necessary to maintain operational readiness.
- **Front Desk Operations Training**: Training new reception staff on office protocols, software usage, and customer service standards for consistent patient experience.
- Coordinated patient check-ins by confirming appointments and collecting essential information confidently.
- Verified insurance details prior to appointments, ensuring seamless processing of claims for efficient billing.
- Managed scheduling software effectively to reduce patient wait times while optimizing appointment availability.
- Maintained compliance with HIPAA regulations, safeguarding patient records through diligent data management practices.
- Monitored inventory of dental supplies regularly, placing timely orders to prevent shortages in operations.
- Trained new front desk staff on office procedures, enhancing team performance and improving customer satisfaction rates.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Contractor Sales
Lilian Lumber Company
Burgess, VA
06.2021 - Current
Assistant Store Manager
GPM Investments
Kilmarnock, VA
05.2020 - Current
- Accounting, inventory, audits, making schedule, ordering, customer service and compliance, etc.
Administrative Assistant
B-Clean Inc.
Heathsville, VA
01.2018 - Current
- Accounting, Estimates, Write Contracts, Call Backs, Quickbooks, book keeping, customer feedback, Administrative work etc.
Dental Receptionist & Medical Receptionist
HealthPartners
Waldorf, MD
01.2019 - 2023
- Delivered exceptional patient experiences by managing front desk duties and facilitating seamless check-in processes.
- Coordinated appointment scheduling to optimize office flow, reducing patient wait times significantly.
- Verified insurance information ahead of appointments, enhancing billing accuracy and expediting claims processing.
- Managed patient inquiries professionally, fostering trust and positive relationships through effective communication channels.
- Trained new staff in office protocols and customer service standards for consistent patient care delivery.
- Maintained compliance with health regulations by safeguarding sensitive patient records through diligent data management practices.
- Monitored inventory levels of dental supplies, ensuring timely reordering to support uninterrupted practice operations.
- Facilitated clear communication between patients and dental teams to enhance care coordination during visits.
- Addressed patient complaints proactively, restoring confidence and satisfaction while maintaining a welcoming environment.
- Prepared necessary documentation for billing purposes, detailing treatment plans and insurance benefits accurately for patients.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Enhanced office ambiance and patient comfort by selecting and playing calming music in waiting area.
- Optimized office workflow and reduced administrative errors by introducing more efficient document management system.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Catering Leader
Catering Atlanta
Atlanta, GA
06.2018 - 01.2020
Supervisor, Cook, Dietary Aide, Cashier, Customer Representative
Abbeville General Hospital
06.2011 - 11.2016
Medical Receptionist & Records Clerk
Lynell Pediatrics
Lafayette, LA
03.2010 - 09.2016
- Medical Records, Appointment Setting, Collecting Co Pays, Billing etc.
Shift Manager
Wendys
10.2006 - 05.2011
Data Entry Clerk
A Accredited Insurance
Lafayette, LA
08.2004 - 12.2006
- Data Entry Using Microsoft Excel handling insurance sales and receipts, cleaning office area and break room.
Education
Diploma - undefined
Abbeville High School
Medical Administrative Assistant - Medical
UMA
Florida12.2018
IT Software & Security - IT
University of Phoenix-Online Campus
Lafayette, LA12.2011
Skills
- Cooking (8 years)
- Supervising (10 years)
- Secretarial (5 years)
- Microsoft Office (8 years)
- Microsoft Word (8 years)
- Microsoft Excel (10 years)
- Customer Service
- Front Office
- Insurance Sales
- Medical Receptionist
- Dietary Aide Experience
- Bookkeeping
- Medical Office Experience
- QuickBooks
- Administrative Experience
- Catering
- Medical records
- Medical scheduling
- Office management
- Food preparation
- Accounting
- EMR systems
Certification
- ServSafe Present
- Driver's License
Timeline
Dental Receptionist
Seven Pines Dental
07.2021 - Current
Contractor Sales
Lilian Lumber Company
06.2021 - Current
Assistant Store Manager
GPM Investments
05.2020 - Current
Dental Receptionist & Medical Receptionist
HealthPartners
01.2019 - 2023
Catering Leader
Catering Atlanta
06.2018 - 01.2020
Administrative Assistant
B-Clean Inc.
01.2018 - Current
Supervisor, Cook, Dietary Aide, Cashier, Customer Representative
Abbeville General Hospital
06.2011 - 11.2016
Medical Receptionist & Records Clerk
Lynell Pediatrics
03.2010 - 09.2016
Shift Manager
Wendys
10.2006 - 05.2011
Data Entry Clerk
A Accredited Insurance
08.2004 - 12.2006
Diploma - undefined
Abbeville High School
Medical Administrative Assistant - Medical
UMA
IT Software & Security - IT
University of Phoenix-Online Campus