Tara Whitten
Chesapeake
Summary
Detail-oriented, self driven , adapted to working alone or in groups , positive attitude, can multitask, flow with changes whether seen or unforeseen, desire for constant growth, meets deadlines, highly organized, punctual, positive customer service .
Overview
34
34
years of professional experience
Work History
Human Resources Manager
Ross&Sons Utility Contractor
1725 West Rd , Chesapeake Va 23323
03.2024 - Current
- Developed and implemented employee training programs to enhance workforce skills and compliance.
- Streamlined recruitment processes, improving candidate selection efficiency and enhancing onboarding experience.
- Managed employee relations issues, fostering a positive work environment through conflict resolution strategies.
- Conducted performance evaluations, providing constructive feedback to drive employee development and engagement.
- Led HR policy revisions, ensuring alignment with industry standards and legal regulations for compliance.
- Collaborated with leadership on strategic workforce planning to align talent acquisition with business goals.
- Oversaw benefits administration, optimizing offerings to improve employee satisfaction and retention rates.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Fostered positive work environment through comprehensive employee relations program.
Trusted Agent
Paramedical Services
Virginia Beach, VA
03.2000 - 04.2024
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Promoted continuous improvement for IT governance processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Bartender Shift Manager
Multiple
Chesapeake, VA
01.1992 - 03.2000
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Executed [Type] bar program to implement new menu rollouts, bolstering revenue.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
Phlebotomy - Health And Wellness
MCI Institute of Technology
10.1998
GED -
Indian River High School
Chesapeake, VA08.1988
Skills
Customer service, accounts receivable and payable ,communication, writing skills,DER for Ross&Sons Sons , assistant to compliance manager referencing to audits DOT compliance officer as well as auditTransferred company from paper files to electronic files
Timeline
Human Resources Manager
Ross&Sons Utility Contractor
03.2024 - Current
Trusted Agent
Paramedical Services
03.2000 - 04.2024
Bartender Shift Manager
Multiple
01.1992 - 03.2000
Phlebotomy - Health And Wellness
MCI Institute of Technology
GED -
Indian River High School