Tarikua Tefera
Alexandria
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
21
21
years of professional experience
Work History
Assistant Manager
DC Mini Market
07.2014 - 05.2020
- Fostered a Culture of Open Communication: Cultivated a collaborative environment by establishing and maintaining open communication with the team, actively soliciting feedback and suggestions to drive continuous improvement.
- Empowered Employees Through Training & Development: Spearheaded training initiatives designed to enhance employee skills, knowledge, and confidence, resulting in improved individual and team performance.
- Drove Operational Excellence: Provided effective oversight of daily operations, ensuring alignment with performance goals, quality standards, and service expectations, optimizing efficiency and productivity.
- Strengthened Financial Controls: Implemented enhanced monitoring of cash intake and deposit records, leading to increased accuracy and a significant reduction in discrepancies, safeguarding organizational assets.
Data Entry Specialist
ECDC
05.2009 - 07.2010
- Diligently maintained the refugee database, verifying and updating all information to reflect the most current status.
- Assisted in data verification to minimize errors.
- Reviewed documents for accuracy, at an efficient speed.
Administrative Assistant
ECDC
12.2005 - 03.2009
- Client Services: Conduct client intakes, assist with form completion, provide information and referrals, and maintain confidential client files.
- Administrative Support: Manage document reproduction and mailings, compile reports and proposals, arrange meeting logistics, and support staff travel.
- Communication & Translation: Provide translation and interpretation services as needed, and offer general support to ACC staff.
Case Support Specialist
ECDC
05.2005 - 12.2005
- Client Onboarding & Case Management: Conduct comprehensive initial intakes for MG clients, providing program orientation and establishing organized case files. This includes diligent follow-up on employment referrals and placements, documented through detailed case notes.
- Data Management & Reporting: Maintain the integrity of sensitive and confidential personnel and funding information. Support the MG Program Specialist in the timely and accurate completion and submission of monthly rosters and reports.
Receptionist
ECDC
10.1999 - 05.2005
- Professional Call Management: Efficiently manage incoming calls, promptly and accurately directing them to the appropriate department or individual, ensuring seamless communication flow.
- Resourceful Information Distribution: Serve as a knowledgeable point of contact, providing accurate and comprehensive information to callers inquiring about ECDC's services, enhancing public understanding and accessibility.
Education
Certification - Medical Biller And Coder
TESST College of Technology
Baltimore, MD08-2011
Skills
- Customer service
- Team leadership
- Goal-orientated
- Communication
- Orgininazation
- Problem solving
Languages
English
Native or Bilingual
Timeline
Assistant Manager
DC Mini Market
07.2014 - 05.2020
Data Entry Specialist
ECDC
05.2009 - 07.2010
Administrative Assistant
ECDC
12.2005 - 03.2009
Case Support Specialist
ECDC
05.2005 - 12.2005
Receptionist
ECDC
10.1999 - 05.2005
Certification - Medical Biller And Coder
TESST College of Technology
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