Taryn Alexander
Stephenson
Summary
Dynamic professional with a proven track record at Navy Federal Credit Union, excelling in customer relationship management and problem resolution. Recognized for training and coaching peers, enhancing service delivery, and implementing process improvements that elevated member satisfaction. Strong communicator adept at fostering teamwork in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
Winchester
09.2022 - Current
- Function as subject matter expert MSR directing peers to appropriate resources.
- Provide exceptional service through attentive listening to member needs while delivering customized solutions.
- Conducted financial reviews with members to identify needs and recommend appropriate products or services.
- Address complex account inquiries with precision and professionalism.
- Facilitate navigation and support tier I guidance for team members, fostering a positive learning environment.
- Collaborated with team members to enhance service delivery and efficiency.
Clinical Care Technician II
INOVA Health System
Leesburg
05.2020 - 09.2022
- Served as lead trainer for onboarding and mentoring new clinical care technicians.
- Supported emergency response efforts and collaborated with medical teams to deliver patient-centered care.
- Sustained sterile and organized environment, minimizing errors and enhancing efficiency.
- Identified and implemented process improvements to enhance patient experience and workflow.
- Demonstrated strong communication and teamwork in a high-pressure clinical setting.
Education
GED -
Dowell J. Howard Vocational School
Winchester, VA01.2002
Skills
- Training and coaching
- Onboarding support
- Call center operations
- Financial transactions management
- Problem resolution
- Team collaboration
- Customer relationship management
- Stress management
- Performance feedback
Timeline
Member Service Representative III
Navy Federal Credit Union
09.2022 - Current
Clinical Care Technician II
INOVA Health System
05.2020 - 09.2022
GED -
Dowell J. Howard Vocational School
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