Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taryn Williams

Duffield

Summary

Resourceful Customer Support Technician known for high productivity and efficient task completion. Possess specialized skills in technical troubleshooting, customer communication, and issue resolution management. Excel in active listening, empathy, and patience, ensuring effective problem-solving and customer satisfaction.

I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2026
2026
years of professional experience

Work History

Customer Support Technician

Foundever
Wise
10.2023 - Current
  • Assisted clients with technical issues via phone and chat support.
  • Diagnosed software and hardware problems for timely resolutions.
  • Documented customer interactions in the support ticketing system.
  • Educated users on product features and troubleshooting techniques.
  • Escalated complex issues to senior technicians for further assistance.
  • Maintained up-to-date knowledge of company products and services.

Donor Technician

Marsh Regional Blood Center
Kingsport
  • Collected blood donations from donors following established safety protocols.
  • Prepared and labeled blood products for processing and storage.
  • Conducted preliminary health screenings for potential donors to ensure eligibility.
  • Maintained cleanliness and organization of donation area and equipment.
  • Educated donors about the donation process and answered their questions.
  • Coordinated with team members to ensure smooth operation during donation drives.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.

Education

Some College (No Degree) - Phlebotomy And C.N.A Certification

Mountain Empire Community Collage
Big Stone Gap, VA

Skills

  • Team collaboration
  • Customer education
  • [Software] proficiency
  • Multitasking and prioritization
  • Continuous improvement
  • Professionalism
  • Analytical thinking
  • Attention to detail
  • Mentoring others
  • Safety compliance
  • Patient counseling
  • Customer empathy

Timeline

Customer Support Technician

Foundever
10.2023 - Current

Donor Technician

Marsh Regional Blood Center

Some College (No Degree) - Phlebotomy And C.N.A Certification

Mountain Empire Community Collage

Similar Profiles

CREATE PROFILE
Taryn Williams