Summary
Overview
Work History
Education
Certification
Timeline
Generic

Tasha Anderson

Dumfries,VA

Summary

Top Secret cleared, customer-obsessed technology leader with over 20 years of experience supporting U.S. Federal Government agencies through strategic engagement, cloud adoption, and mission-aligned solution delivery. As a Principal Customer Success Manager at Microsoft, I have built trusted advisor relationships across civilian, DoD, and intelligence agencies, driving high-impact outcomes and uncovering growth opportunities within complex, highly regulated environments. Proven ability to influence senior stakeholders and align Microsoft solutions to federal priorities. Poised to transition into an Account Executive role to further advance mission outcomes, grow account value, and deliver tailored, compliant solutions that meet the unique needs of federal customers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Principal Customer Success Account Manager

Microsoft
11.2024 - Current
  • Act as a trusted advisor to the DoD Office of Inspector General Unified Support contract ($3mil operations and delivery budget) driving alignment between Microsoft solutions and OIG’s oversight, audit, and investigative missions.
  • Lead strategic planning and execution of cloud adoption initiatives that support modernization, secure collaboration, and data transparency across the OIG enterprise.
  • Build and maintain strong relationships with senior OIG stakeholders, ensuring successful onboarding, adoption, and value realization of Microsoft technologies.
  • Coordinate cross-functional Microsoft teams, including support engineers and product specialists, to deliver proactive guidance and resolve complex technical issues.
  • Develop and manage tailored success plans that prioritize mission outcomes, track key milestones, and identify opportunities for optimization and expansion.
  • Advocate for the unique needs of the DoD OIG by communicating customer feedback to Microsoft product teams, driving improvements in services and capabilities.
  • Support contract health and renewal readiness by demonstrating business impact, aligning to mission priorities, and identifying growth opportunities.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Senior Business Program Manager - Management

Microsoft
10.2020 - 11.2024
  • Responsible for driving execution excellence of a team of Business Program Managers to achieve healthy reactive case progression:
  • Accountable for Incident Manager engagement and end-to-end reactive support delivery across all Microsoft Federal account portfolios with a specific focus on cleared accounts in DOD and Intel OUs.
  • Directs team in analyzing data from IT incidents to find trends, repeatable issues, and application/infrastructure potential concerns.
  • Daily cross-team collaboration to drive Connected Customer Experience (CCE) initiatives, including managing partnerships with support stakeholders to drive high-touch escalations to conclusion.
  • Ensures continual collaboration with CSAM-M stakeholders to maintain effective account alignments and open communication forums.
  • Ensures quality plans are in place to drive growth and drove actions based on insight from execution.
  • Executes on agreed operational management plans in concert with Program Management and Operations Engineering Team.
  • Attracts and develops talent by recognizing team members strength, aligned to capability and capacity needs resulting in strong delivery results.

Senior Customer Success Account Manager

Microsoft
01.2017 - 10.2020
  • CSAM responsible for service delivery management excellence and building a trusted advisor relationship with Federal customers across multiple Public Sector accounts with Premier annual revenue of $30 mil:
  • Emphasized prevention of problems and incidents by assessing customer risks and needs and recommending the appropriate service offering to proactively address these needs.
  • Provided excellent delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.
  • Identified customer's strategic objectives and helps to drive them to a state of digital transformation by prescribing tailored services and products related to infrastructure, data and storage, platform, and cloud services.
  • Established and maintained working relationships with field sales team to execute on a delivery plan and help the customer achieve their digital transformation goals.
  • Worked with field account team to identify and remove blockers to cloud consumption by providing targeted adoption and change management resources to accelerate cloud growth for all customer accounts.

Operations Manager

Validatek, Inc.
08.2014 - 01.2017
  • Enterprise Datacenter Operations Manager responsible for the overall coordination and management of operations of data center functions across four geographically dispersed government facilities for the Department of State's Enterprise Server Operations Center (ESOC):
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Made recommendations on cloud hosting, data center equipment, maintenance and licensing to maximize revenue at least cost.
  • Established policies designed to ensure consistently high service performance. Reviews incident service ticket trends, customer feedback, identifies problem root cause, and implements proactive remedial action.

Sr. System Administrator

Lexes Associates
09.2012 - 08.2014
  • Sr. System Administrator at National Technical Information Services, a division of the US Department of Commerce that maintains a data center for several Federal clients.

System Administrator

Dyncorp International
04.2012 - 08.2012
  • System Administrator (deployed to Basrah, Iraq) responsible for installing, configuring, and maintaining operating system workstations and servers in support of Department of State (DOS) and INL (International Bureau of Law Enforcement and Narcotics) Air Wing.

Sr. System Administrator

Raytheon
05.2010 - 12.2011
  • Sr. System Administrator (deployed to Baghdad, Iraq) responsible for the operation and maintenance of unclassified and classified systems for Department of Defense (DOD) in a 15,000+ user enterprise environment.

Systems Manager

Glotech Inc.
05.2009 - 05.2010
  • IT Specialist (deployed to Baghdad, Iraq) providing technical support and systems administration to 1400 Department of State (DOS) clients on an unclassified network at American Embassy in Iraq.

Client Services Administrator

Intecon, LLC
10.2007 - 05.2009
  • Client Services Administrator (deployed to Baghdad, Iraq) providing broad range of Tier 1/2 technical services to military clients by performing first line diagnostics on all customer issues and elevated the problem to other departments.

Field Service Engineer

Unisys Corporation
05.2007 - 10.2007
  • FSE responsible for planning, site surveys, impact analysis, testing, and installation of Radio Frequency Identification (RFID) infrastructure.

IT Support Manager

ITT Industries
09.2005 - 05.2007
  • Help desk manager (deployed to Baghdad, Iraq) providing technical support to military clients in fast-paced, tactical environment, serving 10,000+ users on unclassified and classified DOD systems.

Education

BS - Science, Technology, and Society

George Mason University
Fairfax, VA

Certification

Prosci Change Management Practitioner

Microsoft Certified - Azure Fundamentals

MCITP - Enterprise Administrator

MCSA - Windows Server

ITILv3

Security +

Timeline

Principal Customer Success Account Manager

Microsoft
11.2024 - Current

Senior Business Program Manager - Management

Microsoft
10.2020 - 11.2024

Senior Customer Success Account Manager

Microsoft
01.2017 - 10.2020

Operations Manager

Validatek, Inc.
08.2014 - 01.2017

Sr. System Administrator

Lexes Associates
09.2012 - 08.2014

System Administrator

Dyncorp International
04.2012 - 08.2012

Sr. System Administrator

Raytheon
05.2010 - 12.2011

Systems Manager

Glotech Inc.
05.2009 - 05.2010

Client Services Administrator

Intecon, LLC
10.2007 - 05.2009

Field Service Engineer

Unisys Corporation
05.2007 - 10.2007

IT Support Manager

ITT Industries
09.2005 - 05.2007

BS - Science, Technology, and Society

George Mason University

Similar Profiles

CREATE PROFILE
Tasha Anderson