Dedicated postmaster with proven expertise in customer service and effective communication. Skilled in budget management and training staff to ensure operational efficiency.
Overview
6
6
years of professional experience
Work History
Postmaster
USPS
Rocky Mount
12.2023 - Current
Managed customer inquiries regarding postal services and packages.
Sorted and distributed incoming mail to appropriate routes and departments.
Assisted in maintaining accurate records of incoming and outgoing mail.
Collaborated with team members to ensure timely delivery of services.
Trained new staff on standard operating procedures for mail handling.
Monitored inventory levels of mailing supplies and requested replenishment as needed.
Performed daily opening and closing procedures of the post office.
Assisted in the hiring and training of new employees.
Maintained financial records, including budgets, expenditures, and income.
Ensured compliance with safety regulations when handling hazardous materials or equipment.
Communicated postal laws and regulations.
Prepared reports on operational activities for upper management review.
Responded to customer inquiries regarding postal services, pricing, and package tracking.
Provided customer service to patrons of the post office.
Provided support during peak times such as holidays or special events requiring additional staffing resources.
Managed relationships with vendors to maintain quality supplies at competitive prices.
Processed payments from customers using credit cards or other payment methods.
Developed strategies to improve efficiency within the post office's operations.
Implemented measures to reduce operational costs while maintaining quality standards.
Evaluated employee performance, offering feedback on areas needing improvement.
Supervised and coordinated postal facility's operational, management, and supportive services.
Reviewed employees' work schedules and attendance prior to submission to payroll department.
Postmaster
USPS
Roanoke Rapids
01.2023 - 12.2023
Performed daily opening and closing procedures of the post office.
Assisted in the hiring and training of new employees.
Provided support during peak times such as holidays or special events requiring additional staffing resources.
Managed relationships with vendors to maintain quality supplies at competitive prices.
Evaluated employee performance, offering feedback on areas needing improvement.
Supervised and coordinated postal facility's operational, management, and supportive services.
Reviewed employees' work schedules and attendance prior to submission to payroll department.
Postmaster
USPS
Rich Square
10.2021 - 01.2023
Sorted and distributed incoming mail to appropriate routes and departments.
Managed customer inquiries regarding postal services and packages.
Assisted in maintaining accurate records of incoming and outgoing mail.
Collaborated with team members to ensure timely delivery of services.
Maintained financial records, including budgets, expenditures, and income.
Communicated postal laws and regulations.
Prepared reports on operational activities for upper management review.
Labor Relations Specialist
USPS
Richmond
08.2019 - 10.2021
Assisted in resolving employee grievances and disputes within the organization.
Participated in training sessions focused on labor relations policies and procedures.
Coordinated communication between management and union representatives effectively.
Conducted research on labor laws to provide informed recommendations to staff.
Helped prepare materials for labor management meetings and discussions.
Collaborated with HR to ensure compliance with collective bargaining agreements.
Assessed employee grievances, investigated complaints, and determined appropriate action in accordance with company policies and procedures.
Conducted arbitration proceedings between employers and employees or their representatives to resolve labor disputes.
Education
Master of Science - Theology
Bible Faith Global International
Franklin, VA
08-2024
Master of Arts - Cross Categorical Special Education
Regent University
Virginia Beach, VA
05-2010
Bachelor of Science - Business Administration Concentration in Accountin
St Pauls College
Lawrenceville, VA
05-2003
Skills
Customer service
Record keeping
Budget management
Labor relations
Effective communication
Problem solving
Team collaboration
Time management
Policy compliance
Professional demeanor
Deadline oriented
Problem-solving aptitude
Affiliations
Member of Community Fellowship Church of Deliverance, Capron, VA
Member of Gamma Alpha Delta Zeta, Franklin, VA
Master Facilitator for USPS
Former PTO President of Southampton Middle School
Former President of Greenville Education Association
Former Girl Scout Troop Leader
Timeline
Postmaster
USPS
12.2023 - Current
Postmaster
USPS
01.2023 - 12.2023
Postmaster
USPS
10.2021 - 01.2023
Labor Relations Specialist
USPS
08.2019 - 10.2021
Master of Science - Theology
Bible Faith Global International
Master of Arts - Cross Categorical Special Education
Regent University
Bachelor of Science - Business Administration Concentration in Accountin