Tasha Clemons
Boykins
Summary
Dedicated postmaster with proven expertise in customer service and effective communication. Skilled in budget management and training staff to ensure operational efficiency.
Overview
6
6
years of professional experience
Work History
Postmaster
USPS
Rocky Mount
12.2023 - Current
- Managed customer inquiries regarding postal services and packages.
- Sorted and distributed incoming mail to appropriate routes and departments.
- Assisted in maintaining accurate records of incoming and outgoing mail.
- Collaborated with team members to ensure timely delivery of services.
- Trained new staff on standard operating procedures for mail handling.
- Monitored inventory levels of mailing supplies and requested replenishment as needed.
- Performed daily opening and closing procedures of the post office.
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Communicated postal laws and regulations.
- Prepared reports on operational activities for upper management review.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Provided customer service to patrons of the post office.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Processed payments from customers using credit cards or other payment methods.
- Developed strategies to improve efficiency within the post office's operations.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
Postmaster
USPS
Roanoke Rapids
01.2023 - 12.2023
- Performed daily opening and closing procedures of the post office.
- Assisted in the hiring and training of new employees.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
Postmaster
USPS
Rich Square
10.2021 - 01.2023
- Sorted and distributed incoming mail to appropriate routes and departments.
- Managed customer inquiries regarding postal services and packages.
- Assisted in maintaining accurate records of incoming and outgoing mail.
- Collaborated with team members to ensure timely delivery of services.
- Maintained financial records, including budgets, expenditures, and income.
- Communicated postal laws and regulations.
- Prepared reports on operational activities for upper management review.
Labor Relations Specialist
USPS
Richmond
08.2019 - 10.2021
- Assisted in resolving employee grievances and disputes within the organization.
- Participated in training sessions focused on labor relations policies and procedures.
- Coordinated communication between management and union representatives effectively.
- Conducted research on labor laws to provide informed recommendations to staff.
- Helped prepare materials for labor management meetings and discussions.
- Collaborated with HR to ensure compliance with collective bargaining agreements.
- Assessed employee grievances, investigated complaints, and determined appropriate action in accordance with company policies and procedures.
- Conducted arbitration proceedings between employers and employees or their representatives to resolve labor disputes.
Education
Master of Science - Theology
Bible Faith Global International
Franklin, VA08-2024
Master of Arts - Cross Categorical Special Education
Regent University
Virginia Beach, VA05-2010
Bachelor of Science - Business Administration Concentration in Accountin
St Pauls College
Lawrenceville, VA05-2003
Skills
- Customer service
- Record keeping
- Budget management
- Labor relations
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Policy compliance
- Professional demeanor
- Deadline oriented
- Problem-solving aptitude
Affiliations
- Member of Community Fellowship Church of Deliverance, Capron, VA
- Member of Gamma Alpha Delta Zeta, Franklin, VA
- Master Facilitator for USPS
- Former PTO President of Southampton Middle School
- Former President of Greenville Education Association
- Former Girl Scout Troop Leader
Timeline
Postmaster
USPS
12.2023 - Current
Postmaster
USPS
01.2023 - 12.2023
Postmaster
USPS
10.2021 - 01.2023
Labor Relations Specialist
USPS
08.2019 - 10.2021
Master of Science - Theology
Bible Faith Global International
Master of Arts - Cross Categorical Special Education
Regent University
Bachelor of Science - Business Administration Concentration in Accountin
St Pauls College
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