Tasha-Gaye Salmon
-
Woodbridge,VA
Summary
Dedicated and customer-focused financial services professional with over 8 years of experience in banking, payroll, and administrative roles. Proven ability to build lasting client relationships, resolve complex service issues, and deliver value-added financial solutions. Known for integrity, professionalism, and a proactive approach to customer engagement. Passionate about helping individuals succeed financially while contributing to organizational growth.
Overview
11
11
years of professional experience
8079
8079
years of post-secondary education
2
2
Certifications
Work History
Assistant School Bursar
Mile Gully High School
Manchester, JA
04.2016 - 08.2016
- Conducted payroll processing for 20+ staff, ensuring accuracy and timeliness.
- Maintained detailed financial records and reconciled monthly accounts.
- Communicated with stakeholders and school officials on financial matters.
- Provided administrative and customer service support to over 100 students and parents.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Followed detailed directions from Bursar or other school officials to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked closely with Bursar to provide effective assistance for specific aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Accounting Clerk
St. Elizabeth Co-operative Credit Union Ltd
St. Elizabeth, JA
04.2010 - 05.2015
- Prepared bank reconciliations and journal entries for accounts exceeding $50,000
- Provided financial services and responded to daily customer inquiries.
- Managed accounts payable and receivables and payroll.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Maintained accounting records utilizing in-house and client systems.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
Member Service Representative / Teller
St. Elizabeth Co-operative Credit Union Ltd / National People’s Co-operative Bank
St. Elizabeth, JA
01.2006 - 01.2010
- Maintained compliance with customer verification procedures.
- Handled cash transactions of over US$15,000 securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Education
Master of Science (M.S.) - Human Resource Management
Liberty University
Lynchburg, VA05.2025
Bachelor of Science (B.S.) - Business Administration
Fayetteville State University
Fayetteville, NC05.2023
Associate Degree - Healthcare Management Technology
Fayetteville Technical Community College
Fayetteville, NC05.2022
Associate Degree - Business Studies
Knox Community College
Clarendon, Jamaica05.2006
Skills
Strong Customer Service & Relationship Building
Effective Oral and Written Communication
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Time Management and Prioritization
Confidentiality and Data Protection
Critical Thinking and Problem Solving
Adaptability and Team Collaboration
Fast learner
Attention to detail
undefinedCertification
Bank Teller Certificate, Fayetteville Technical Community College, 09/17
Timeline
Assistant School Bursar
Mile Gully High School
04.2016 - 08.2016
Accounting Clerk
St. Elizabeth Co-operative Credit Union Ltd
04.2010 - 05.2015
Member Service Representative / Teller
St. Elizabeth Co-operative Credit Union Ltd / National People’s Co-operative Bank
01.2006 - 01.2010
Master of Science (M.S.) - Human Resource Management
Liberty University
Bachelor of Science (B.S.) - Business Administration
Fayetteville State University
Associate Degree - Healthcare Management Technology
Fayetteville Technical Community College
Associate Degree - Business Studies
Knox Community College
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