Tasha Hoover
Mount Crawford
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Driver Manager
10 Roads Express
09.2013 - Current
- Managed daily operations for a fleet of drivers, ensuring adherence to schedules and route efficiency.
- Facilitated communication between drivers and management, resolving issues to maintain workflow.
- Monitored driver performance through regular evaluations, providing constructive feedback to improve efficiency.
- Resolved customer inquiries with prompt follow-up, ensuring satisfaction and retention.
- Assured vehicle maintenance schedules were followed, minimizing downtime and repair costs.
- Analyzed performance metrics to identify trends, recommending improvements for operations.
- Increased customer satisfaction by addressing concerns promptly and professionally.
Office Assistant/Bus Driver
Keller Transportation
01.2007 - 09.2013
- Provided administrative support to management, contributing to overall office productivity.
- Monitored and digitized vehicle maintenance records, contributing to fleet management efficiency.
- Assisted in preparation of reports and presentations for DOT audits.
- Reconciled daily receipts for commuter bus routes.
Education
BBA - Business Administration
Marymount University
Arlington, Virginia, VASkills
- Effective communication
- Transportation regulations compliance
- Team leadership
- Time management
- Decision-making
- Relationship building
- Customer service
- Policies and procedures implementation
- Employee motivation
Accomplishments
Team relations - Low turnover among drivers due to relationship building.
Affiliations
Councilman, Mount Crawford Town Council
Chair, Mount Crawford Planning Commisssion
Certification
CDL Class B
Timeline
Regional Driver Manager
10 Roads Express
09.2013 - Current
Office Assistant/Bus Driver
Keller Transportation
01.2007 - 09.2013
BBA - Business Administration
Marymount University