Tashayla Roberts
Danville
Overview
4
4
years of professional experience
Work History
Contact Center Representative
ValleyStar Credit Union
Danville, VA
03.2023 - Current
- Followed up with customers after each interaction to ensure satisfaction.
- Resolved customer complaints in a professional manner.
- Performed troubleshooting and problem solving for customer issues.
- Educated customers on features and benefits of products or services.
- Identified opportunities to upsell additional products or services.
- Answered customer inquiries via phone, email, and chat.
- Provided product information to customers.
Patient Access Representative
Sovah Health - Danville
Danville, VA
02.2022 - Current
- Answered phones promptly in a professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted with preparing daily cash reports for accounting department.
Front Desk Receptionist
Spencer Dental Ceramics, Crown & Bridge, Dental Implant
Danville, VA
02.2022 - 12.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in dental procedures by preparing instruments and ensuring a sterile environment.
Education
High School Diploma - undefined
Halifax County High School
South Boston, VA06.2013
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Transaction Processing
- Sales proficiency
- Customer Service
- De-Escalation Techniques
- Continuous Improvement
- Multitasking
- Call Center Operations
Timeline
Contact Center Representative
ValleyStar Credit Union
03.2023 - Current
Front Desk Receptionist
Spencer Dental Ceramics, Crown & Bridge, Dental Implant
02.2022 - 12.2025
Patient Access Representative
Sovah Health - Danville
02.2022 - Current
High School Diploma - undefined
Halifax County High School