Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Fudge

Honaker

Summary

Dynamic customer service professional with a proven track record at Progressive, excelling in conflict resolution and complaint handling. Adept at enhancing customer satisfaction and streamlining operations, I leverage critical thinking and computer proficiency to drive efficiency and foster team collaboration. Committed to continuous improvement and delivering exceptional service.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Progressive
04.2024 - 06.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints effectively, ensuring satisfaction and retention.
  • Processed orders and returns promptly to maintain service efficiency.
  • Maintained updated knowledge of products and services for informed assistance.
  • Adapted quickly to changing policies and procedures for improved operations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Team Leader

Valero Gas Station
01.2022 - 04.2024
  • Led team in daily operations, ensuring adherence to quality standards and safety protocols.
  • Trained new employees on operational procedures and best practices for efficiency.
  • Coordinated workflow among team members to optimize productivity and minimize downtime.
  • Implemented process improvements that enhanced team performance and reduced errors.
  • Monitored inventory levels, ensuring timely restocking of essential supplies for smooth operations.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Stay-At-Home-Parent

Home
05.2019 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks on time.
  • Was working on Associates Degree in Medical Billing and Coding.

Manager

McDonald's
09.2017 - 05.2019
  • Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
  • Streamlined processes by identifying bottlenecks and implementing best practices, resulting in improved workflow.
  • Mentored staff on performance standards and professional development, fostering a culture of continuous improvement.
  • Analyzed market trends to inform decision-making and align team objectives with organizational goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate Degree Medical Billing And Coding - Health Information Management

Ultimate Medical Academy
Clearwater, FL
03-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Call center experience
  • Microsoft Excel

Timeline

Customer Service Representative

Progressive
04.2024 - 06.2025

Team Leader

Valero Gas Station
01.2022 - 04.2024

Stay-At-Home-Parent

Home
05.2019 - 01.2022

Manager

McDonald's
09.2017 - 05.2019

Associate Degree Medical Billing And Coding - Health Information Management

Ultimate Medical Academy
Tatiana Fudge