Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatiana Gomez Reyes

Herndon

Summary

Dynamic retail professional with a proven track record at Sephora, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and product knowledge. Bilingual in Spanish, I thrive in fast-paced environments, consistently delivering exceptional experiences and fostering loyalty among clients.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Sephora
03.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Host

Cooper's Hawk Winery and Restaurant
02.2023 - 02.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Food Service Worker

Chipotle Grill
03.2022 - 02.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Cook

Sully's Pour House
06.2021 - 02.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

High School Diploma -

Herndon High School
Herndon,VA

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer engagement
  • Reliability and punctuality
  • Product knowledge
  • Relationship building
  • Professional appearance
  • FLUENT IN Spanish
  • Customer needs assessment
  • Calm demeanor

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Sephora
03.2024 - Current

Host

Cooper's Hawk Winery and Restaurant
02.2023 - 02.2024

Food Service Worker

Chipotle Grill
03.2022 - 02.2023

Cook

Sully's Pour House
06.2021 - 02.2022

High School Diploma -

Herndon High School

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Tatiana Gomez Reyes