Tatiana Guancha
Norfolk
Summary
Dynamic hospitality and operations professional with leadership experience in recreational facilities, hospitality, retail pharmacy, and the U.S. Navy. Proven ability to maintain high safety standards, manage front-facing operations, and deliver exceptional customer service in fast-paced environments. Skilled in multitasking, team coordination, and operational efficiency. Bilingual in English and Spanish.
Overview
13
13
years of professional experience
Work History
Bartender
Clancy's
Norfolk
06.2022 - Current
- Mixed and served beverages, ensuring customer satisfaction and repeat business.
- Managed inventory, reducing waste and cutting costs.
- Trained new staff, improving team efficiency and service quality.
- Resolved customer complaints swiftly, enhancing overall experience.
- Implemented new drink specials, boosting sales and customer interest.
- Coordinated with kitchen staff to ensure timely service, improving customer satisfaction ratings.
- Maintained cleanliness standards, ensuring a safe and welcoming environment for patrons.
Recreational Assistant
Rockwell Hall Center
Virginia Beach
12.2024 - 12.2025
- Managed front desk operations, greeting members and providing information about services and programs.
- Administered first aid when needed according to protocol set forth by organization.
- Supported staff in maintaining a safe and clean recreational environment.
- Laid out, organized, and put away sports equipment and supplies for activities.
- Answered phones and responded to questions by providing information on programs and facilities.
Boatswain's Mate
United States Navy
Norfolk
09.2020 - 05.2022
- Ensured safe navigation and ship handling, maintaining accurate charts and records.
- Conducted security watches in port and underway, enhancing ship safety.
- Performed preservation tasks for entire ship's exterior and interior, maintaining vessel integrity.
- Developed proficiency in computer skills and labor tasks, quickly adapting to new responsibilities.
Pharmacy Tech
HallMark Pharmacy
Queens
11.2018 - 08.2020
- Worked alongside licensed pharmacist to provide excellent service within high volume retail setting.
- Swiftly and correctly calculate dosages, dispense medications, prepare prescriptions for approval by pharmacists.
- Contact insurance companies to retrieve patient information, applying it to patient profile to determine final cost of prescription.
- Perform cash register operations, such as handling cash, processing payments, providing change, issuing receipts and bagging items.
Front Desk Receptionist
Harbor Fitness
Brooklyn
09.2015 - 10.2018
- Know basic front desk operations: including assisting guests with locker set-up, membership signup/renewals, answering phone calls, and made wellness shakes.
- Responsible for monitoring and reporting all maintenance related problems.
- Maintain the professional appearance of the locker room, gym, front desk, and all other areas in the facility.
- Greeted and assisted over 100 guests daily, enhancing customer satisfaction and loyalty through friendly and efficient service.
Pet Care/Handler
Jordan's Pet Care
Brooklyn
06.2013 - 08.2015
- Ensured dog's physical safety at all times and made sure that they do not endanger any other animal or human in the vicinity.
- Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species.
- Exercise pets to maintain their physical and mental health.
Education
High School Diploma -
Statesville High School
Statesville, NCAssociate's Degree - Liberal Arts
Kingsborough Community College
Brooklyn, NYSkills
Customer Experience Excellence
Front Desk & Facility Operations
Team Leadership & Training
Inventory Management
Cash Handling & POS Systems
Conflict Resolution
Time Management
Microsoft Office
Mixology & Beverage Service
Languages
- Spanish
- English
Timeline
Recreational Assistant
Rockwell Hall Center
12.2024 - 12.2025
Bartender
Clancy's
06.2022 - Current
Boatswain's Mate
United States Navy
09.2020 - 05.2022
Pharmacy Tech
HallMark Pharmacy
11.2018 - 08.2020
Front Desk Receptionist
Harbor Fitness
09.2015 - 10.2018
Pet Care/Handler
Jordan's Pet Care
06.2013 - 08.2015
High School Diploma -
Statesville High School
Associate's Degree - Liberal Arts
Kingsborough Community College