Tatiana Otero
Virginia Beach
Summary
Skilled caregiver with extensive experience in providing direct support to individuals with diverse needs. Strong focus on teamwork and adaptability, ensuring reliable and flexible care. Proficient in personal care, medication management, and developing individualized care plans. Known for empathy, patience, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Direct Support Professional
Heart Havens
03.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
Direct Care Professional
Caremate
09.2023 - 01.2025
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities..
- Enhanced client well-being by providing personalized care and support in daily living tasks.
Education
Associate of General Studies - Criminal Psychology
Tidewater Community College
Norfolk, VA12-2026
High School Diploma -
First Colonial High School
Virginia Beach, VA06-2016
Skills
- Behavioral support
- Client advocacy
- Disability awareness
- Patient care
- First aid and CPR
- Daily living assistance
- Strong ethics
- Medication administration
- Multitasking and organization
- Time management
- Dependable and responsible
- Verbal and written communication skills
Certification
- First Aid Certification - American Red Cross
- Adult CPR/AED certification – American Red Cross.
- VA Driver's License
- DSP of the Year, Heart Havens 2024 Septmber
- DSP of the Year, Heart Havens 2021 September
DSP Of The Year
Recognized for exceptional dedication, compassion and leadership in providing high-quality care and support to individuals in a residential setting.
Timeline
Direct Care Professional
Caremate
09.2023 - 01.2025
Lead Direct Support Professional
Heart Havens
03.2019 - Current
Associate of General Studies - Criminal Psychology
Tidewater Community College
High School Diploma -
First Colonial High School
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